@import"https://fonts.googleapis.com/css2?family=Sora:wght@400;500;600;700&family=Source+Sans+3:wght@400;600;700&display=swap";@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Poppins:wght@600;700&display=swap";:root{--bg: #f2f7f8;--panel: #ffffff;--panel-border: #d6e4e7;--text: #193239;--muted: #5a737a;--brand: #0f6c78;--brand-soft: #d9eff2;--accent: #d9871e;--danger: #be3f3f;--shadow: 0 16px 38px rgba(20, 56, 64, .08)}*{box-sizing:border-box}body{margin:0;min-height:100vh;font-family:"Source Sans 3",sans-serif;color:var(--text);background:radial-gradient(circle at top left,#d2ecef 0,transparent 40%),radial-gradient(circle at 85% 20%,#dbeafe 0,transparent 32%),var(--bg)}h1,h2,h3{margin:0;font-family:Sora,sans-serif;letter-spacing:-.02em}p{margin:0}.app-shell{height:100vh;height:100dvh;overflow:hidden;display:grid;grid-template-columns:260px minmax(0,1fr);grid-template-rows:minmax(0,1fr)}.sidebar{background:radial-gradient(circle at 8% 0%,rgba(47,116,242,.24) 0,transparent 28%),radial-gradient(circle at 100% 72%,rgba(17,184,151,.08) 0,transparent 34%),linear-gradient(180deg,#071627,#07131f);border-right:1px solid rgba(139,167,196,.18);box-shadow:inset -1px 0 #ffffff0a;color:#f8fbff;padding:18px 16px 14px;display:flex;flex-direction:column;gap:18px;position:sticky;top:0;height:100vh;overflow-y:auto;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.14) transparent}.sidebar-brand{min-height:62px;display:flex;align-items:center;gap:12px;padding:8px 9px 13px;border-bottom:1px solid rgba(255,255,255,.09)}.sidebar-brand-mark{width:42px;height:42px;flex:0 0 42px;display:inline-flex;align-items:center;justify-content:center;border:1px solid rgba(127,171,255,.42);border-radius:13px;background:linear-gradient(145deg,#347bf3,#234fc8);color:#fff;box-shadow:0 9px 22px #1f53cf4d}.sidebar-brand-mark svg{width:29px;height:29px;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.sidebar-brand-copy{min-width:0;display:grid;gap:1px}.sidebar-brand-copy>span{color:#6da4ff;font-size:.64rem;font-weight:850;letter-spacing:.13em;text-transform:uppercase}.sidebar-brand-copy strong{overflow:hidden;color:#fff;font-family:Sora,sans-serif;font-size:.98rem;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.sidebar-tag{text-transform:uppercase;letter-spacing:.12em;font-size:.75rem;opacity:.84;margin-bottom:8px}.sidebar-title{font-size:1.5rem;line-height:1.2}.sidebar-nav{display:flex;flex-direction:column;gap:7px}.sidebar-nav-section{display:grid;gap:8px}.sidebar-section-label,.sidebar-account-label{padding:0 10px;color:#d3e1f370;font-size:.61rem;font-weight:800;letter-spacing:.11em;text-transform:uppercase}.sidebar-link{min-height:48px;border:1px solid transparent;border-radius:12px;padding:0 11px 0 13px;color:#e2edfac2;text-decoration:none;display:flex;align-items:center;gap:12px;position:relative;overflow:hidden;font-size:.86rem;font-weight:700;transition:background .2s ease,border-color .2s ease,box-shadow .2s ease,color .2s ease}.sidebar-link:hover{border-color:#97b7dd1f;background:#ffffff0e;color:#fff}.sidebar-link.active{background:linear-gradient(135deg,#2673ee,#284ac9);border-color:#82aaff73;box-shadow:0 10px 24px #1843bb4a,inset 0 1px #ffffff29;color:#fff}.sidebar-link.active:before{content:"";position:absolute;left:0;top:11px;bottom:11px;width:3px;border-radius:0 999px 999px 0;background:#62c8ff;box-shadow:0 0 12px #62c8ffcc}.sidebar-link-icon{width:20px;height:20px;display:inline-flex;align-items:center;justify-content:center;flex:0 0 20px;color:currentColor}.sidebar-link-icon svg{width:100%;height:100%;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2}.sidebar-link-label{flex:1;min-width:0;white-space:nowrap}.sidebar-link-alerts{margin-left:auto;display:inline-flex;align-items:center;gap:6px}.sidebar-link-alert{min-width:22px;height:22px;border-radius:999px;padding:0 6px;display:inline-flex;align-items:center;justify-content:center;background:#28bd7f;color:#fff;border:1px solid rgba(255,255,255,.36);font-size:.69rem;font-weight:800;line-height:1}.sidebar-link-alert.unread{background:#f1cb53;color:#5e4300;border-color:#5e430047}.sidebar-status-card{position:relative;overflow:hidden;display:grid;gap:12px;margin-top:2px;padding:14px;border:1px solid rgba(133,169,211,.18);border-radius:15px;background:radial-gradient(circle at 100% 0%,rgba(63,123,242,.19),transparent 38%),#ffffff0b;box-shadow:inset 0 1px #ffffff0b}.sidebar-status-heading{display:flex;align-items:center;gap:7px;color:#cbdcf2;font-size:.68rem;font-weight:800;letter-spacing:.035em;text-transform:uppercase}.sidebar-status-live{width:8px;height:8px;flex:0 0 8px;border-radius:50%;background:#2bd18b;box-shadow:0 0 0 4px #2bd18b1a,0 0 12px #2bd18b99}.sidebar-status-metrics{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px}.sidebar-status-metrics>div{min-width:0;display:grid;gap:2px;padding:9px 10px;border:1px solid rgba(255,255,255,.07);border-radius:10px;background:#020c1740}.sidebar-status-metrics strong{color:#fff;font-family:Sora,sans-serif;font-size:1.12rem;line-height:1}.sidebar-status-metrics span{overflow:hidden;color:#dae8f88f;font-size:.61rem;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.sidebar-status-card p{color:#dae8f8a8;font-size:.71rem;line-height:1.45}.sidebar-status-card small{display:flex;align-items:center;gap:5px;padding-top:9px;border-top:1px solid rgba(255,255,255,.07);color:#dae8f86b;font-size:.61rem;font-weight:650}.sidebar-user{margin-top:auto;display:flex;flex-direction:column;gap:8px}.sidebar-user-info{display:flex;align-items:center;gap:10px;border:1px solid rgba(255,255,255,.12);border-radius:13px;padding:10px;background:#ffffff0d;box-shadow:inset 0 1px #ffffff09}.sidebar-user-avatar{width:42px;height:42px;border-radius:50%;overflow:hidden;background:linear-gradient(145deg,#20b990,#168a71);display:grid;place-items:center;color:#fff;font-weight:800;font-size:.88rem;flex-shrink:0}.sidebar-user-avatar img{width:100%;height:100%;object-fit:cover;transform-origin:center}.sidebar-user-text{flex:1;min-width:0}.sidebar-user-text strong{display:block;font-size:.84rem;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-role{margin:0;font-size:.67rem;color:#f8fbff99}.sidebar-user-online{width:18px;height:18px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;border-radius:50%;background:#2acd881f}.sidebar-user-online>span{width:7px;height:7px;border-radius:50%;background:#2bd18b;box-shadow:0 0 8px #2bd18ba6}.sidebar-logout-btn{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;border:none;border:1px solid transparent;background:transparent;color:#f8fbffa6;padding:8px 12px;font-size:.78rem;font-weight:600;border-radius:8px;cursor:pointer;transition:background .15s,color .15s}.sidebar-logout-btn:hover{border-color:#ffffff14;background:#ffffff0e;color:#f8fbff}.sidebar-logout-btn svg{width:16px;height:16px;flex-shrink:0}.content-area{padding:28px 34px;overflow-y:auto;min-width:0;min-height:0}.content-area:has(.dash2-page){padding:20px 24px 28px}.content-area:has(.users-v2-layout){padding-top:14px;padding-bottom:14px}.login-page{position:relative;isolation:isolate;min-height:100vh;min-height:100dvh;display:grid;grid-template-columns:428px minmax(0,1fr);place-items:stretch;padding:0;background:#fff;font-family:Inter,"Source Sans 3",sans-serif;overflow:hidden}.login-page:before{content:"";position:absolute;top:0;right:0;bottom:0;left:428px;z-index:-2;background:url(/assets/PapelDeParede-BInbaDIB.jpg) center / cover no-repeat;filter:none;transform:none}.login-page:after{content:"";position:absolute;top:0;right:0;bottom:0;left:428px;z-index:-1;background:linear-gradient(90deg,#fff0,#061c3514)}.login-card{position:relative;width:100%;min-height:100vh;min-height:100dvh;overflow:hidden;background:radial-gradient(circle at 14% 6%,rgba(30,194,121,.26) 0,transparent 30%),radial-gradient(circle at 96% 88%,rgba(20,179,166,.2) 0,transparent 34%),linear-gradient(155deg,#06284d,#073766 48%,#0a4f80);border:0;border-radius:0;box-shadow:inset -1px 0 #ffffff29}.login-brand{position:absolute;top:34px;left:38px;width:366px;height:92px;padding:0;display:flex;align-items:center;justify-content:center}.login-brand img{width:100%;height:100%;object-fit:contain;display:block}.login-card-content{width:auto;margin:0;padding:clamp(250px,38.3vh,362px) 60px 40px;display:grid;align-content:start;gap:28px}.login-header{display:grid;justify-items:start;gap:4px;text-align:left}.login-logo{width:80px;height:80px;border-radius:999px;display:grid;place-items:center;background:radial-gradient(circle at 34% 28%,#fffffffa,#fff0 48%),linear-gradient(180deg,#eef7f8,#e5f0f3);color:#0794a5}.login-logo svg{width:42px;height:42px;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.login-eyebrow{text-transform:uppercase;letter-spacing:0;margin-top:8px;font-size:.78rem;line-height:1.2;color:#0794a5;font-weight:800}.login-header h1{color:#fff;font-family:Inter,"Source Sans 3",sans-serif;font-size:1.82rem;line-height:1.15;letter-spacing:0;font-weight:800}.login-header>p:not(.login-eyebrow){max-width:none;color:#e6f2ffd1;font-size:.94rem;line-height:1.4;font-weight:400}.login-form{display:grid;gap:18px}.login-password-instructions{margin:0;color:#e6f2ffd1;font-size:.9rem;line-height:1.45}.login-field{display:grid;gap:8px}.login-field-label{color:#fff;font-size:.88rem;font-weight:500;line-height:1.2}.login-input-shell{position:relative;display:flex;align-items:center;height:40px;border:1px solid #c8d7ed;border-radius:11px;background:#fff;box-shadow:0 2px 7px #2a467014;transition:border-color .16s ease,box-shadow .16s ease}.login-input-shell:focus-within{border-color:#0794a5;box-shadow:0 0 0 3px #0794a521}.login-input-shell input{width:100%;height:100%;min-width:0;border:0;outline:0;border-radius:11px;padding:0 12px;background:transparent;color:#1f2c42;font-size:.92rem;font-weight:500;box-shadow:none}.login-input-shell input::placeholder{color:#7887ad;opacity:1}.login-input-shell input:-webkit-autofill{-webkit-text-fill-color:#1f2c42;box-shadow:0 0 0 1000px #fff inset}.login-input-icon{position:absolute;left:15px;width:20px;height:20px;color:#62718a;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;pointer-events:none}.login-password-toggle,.login-password-toggle:hover,.login-text-link,.login-text-link:hover,.login-support-link,.login-support-link:hover{transform:none;filter:none}.login-password-toggle{position:absolute;right:8px;width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;padding:0;border:0;border-radius:8px;background:transparent;color:#55627a;box-shadow:none}.login-password-toggle:hover,.login-password-toggle:focus-visible{background:#eef6f8;color:#087f8e}.login-password-toggle svg{width:19px;height:19px;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.login-options{min-height:24px;display:flex;align-items:center;justify-content:space-between;gap:14px}.login-remember{position:relative;display:inline-flex;align-items:center;gap:10px;color:#68778f;font-size:.91rem;font-weight:700;line-height:1;cursor:pointer}.login-remember input{position:absolute;inset:0 auto 0 0;width:20px;height:20px;margin:0;opacity:0;cursor:pointer}.login-checkmark{width:20px;height:20px;flex:0 0 20px;border:1px solid #b8c6d4;border-radius:5px;background:#fff;display:inline-grid;place-items:center;transition:background .16s ease,border-color .16s ease,box-shadow .16s ease}.login-checkmark:after{content:"";width:9px;height:5px;border-left:2px solid #ffffff;border-bottom:2px solid #ffffff;opacity:0;transform:rotate(-45deg) translateY(-1px)}.login-remember input:checked+.login-checkmark{border-color:#0794a5;background:#0794a5}.login-remember input:checked+.login-checkmark:after{opacity:1}.login-remember input:focus-visible+.login-checkmark{box-shadow:0 0 0 3px #0794a52b}.login-text-link,.login-support-link{display:inline-flex;align-items:center;border:0;background:transparent;box-shadow:none;color:#078c9d;padding:0;font-size:.88rem;font-weight:800;line-height:1.2;text-decoration:none;cursor:pointer}.login-text-link:hover,.login-support-link:hover,.login-text-link:focus-visible,.login-support-link:focus-visible{color:#056c79;text-decoration:underline}.login-error{margin-top:-2px;padding:10px 12px;border-radius:8px;background:#fff1f1;font-size:.9rem}.login-submit{width:100%;height:40px;display:inline-flex;align-items:center;justify-content:center;padding:0 18px;border:0;border-radius:10px;background:linear-gradient(90deg,#1ec279,#14b3a6);box-shadow:none;color:#fff;font-size:.9rem;font-weight:800}.login-submit svg{width:22px;height:22px;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.login-submit:hover{transform:none;filter:brightness(1.03)}.login-submit:disabled{transform:none;filter:none}.login-support-button{width:100%;height:40px;display:inline-flex;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.58);border-radius:10px;background:#ffffff14;color:#fff;font-size:.9rem;font-weight:800;line-height:1;text-decoration:none;transition:background .16s ease,border-color .16s ease,color .16s ease}.login-support-button:hover,.login-support-button:focus-visible{border-color:#fff;background:#ffffff29;color:#fff;text-decoration:none}.login-footer{min-height:66px;padding:18px 86px;border-top:1px solid #e4ebf2;background:linear-gradient(180deg,#f9fbfd,#f3f7fa);display:flex;align-items:center;justify-content:space-between;gap:18px;color:#718098;font-size:.84rem;font-weight:700}.login-footer-safe,.login-footer-help{display:inline-flex;align-items:center;gap:9px;min-width:0}.login-footer-help{gap:11px}.login-footer-safe svg{width:19px;height:19px;flex:0 0 19px;color:#738198;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}@media(max-width:760px){.login-page{grid-template-columns:1fr;padding:0}.login-page:before,.login-page:after{left:0}.login-page:before{opacity:1}.login-page:after{background:#061c352e}.login-card{width:min(428px,100%);min-height:100dvh}.login-brand{top:28px;left:28px;width:calc(100% - 56px);height:82px;transform:none}.login-card-content{width:100%;max-width:none;padding:clamp(210px,31vh,280px) 32px 40px;gap:24px}.login-header h1{font-size:1.6rem}.login-options{align-items:flex-start;flex-direction:column;gap:12px}.login-footer{padding:18px 20px;align-items:flex-start;flex-direction:column;gap:10px}}.page-section{display:flex;flex-direction:column;gap:20px;animation:rise .35s ease;min-width:0}.page-header{display:flex;align-items:end;justify-content:space-between;gap:16px}.page-header h2{font-size:1.6rem}.page-header p{color:var(--muted);margin-top:4px}.page-actions{min-width:240px}.inline-control{display:grid;gap:6px;font-weight:600}.inline-control select{min-width:230px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px}.stat-card{background:var(--panel);border:1px solid var(--panel-border);border-radius:16px;padding:16px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:6px}.stat-card span{color:var(--muted);font-weight:600}.stat-card strong{font-size:1.6rem;line-height:1}.stat-card small{color:var(--muted)}.helpdesk-card-board{background:#eef2f6;border:1px solid #dbe3ef;border-radius:16px;padding:22px;display:grid;gap:16px}.dashboard-filters-card{background:var(--panel);border:1px solid var(--panel-border);border-radius:16px;padding:14px;box-shadow:var(--shadow);display:flex;gap:12px;flex-wrap:wrap}.dashboard-filter-field{min-width:200px}.dashboard-filter-field input,.dashboard-filter-field select{background:#fff}.helpdesk-card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.helpdesk-card-grid-wide{grid-template-columns:repeat(4,minmax(0,1fr))}.helpdesk-kpi-card{min-height:150px;border-radius:10px;color:#fff;padding:18px 16px;display:grid;place-items:center;text-align:center;box-shadow:inset 0 1px #ffffff3d}.helpdesk-kpi-card strong{font-size:3rem;line-height:1;font-family:Sora,sans-serif}.helpdesk-kpi-card span{margin-top:10px;font-size:1rem;font-weight:700}.helpdesk-kpi-card.open{background:linear-gradient(180deg,#4fa2ec,#3f93e4)}.helpdesk-kpi-card.finalized{background:linear-gradient(180deg,#8f8f8f,#767676)}.helpdesk-kpi-card.in-progress{background:linear-gradient(180deg,#34bf74,#25ad66)}.helpdesk-kpi-card.total{background:linear-gradient(180deg,#5b6d86,#45556e)}.dashboard-period-caption{margin:0;font-size:.9rem;color:#4b5d79}.dashboard-averages-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.dashboard-average-card{background:#fff;border:1px solid #d7e2ef;border-radius:12px;padding:14px;display:grid;gap:6px}.dashboard-average-card small{color:#60748e;font-size:.78rem;text-transform:uppercase;letter-spacing:.04em}.dashboard-average-card strong{color:#21394f;font-size:1.6rem;line-height:1.1}.dashboard-average-card span{color:#60748e;font-size:.86rem}.dashboard-bars-card{background:#fff;border:1px solid #d7e2ef;border-radius:12px;padding:14px;display:grid;gap:10px}.dashboard-bars-card h3{margin:0;color:#2f455b}.dashboard-bars-card p{margin:0;color:#627890;font-size:.9rem}.dashboard-tech-cards-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:12px}.dashboard-tech-kpi-card{min-height:112px;border-radius:10px;color:#fff;padding:14px;display:flex;align-items:center;gap:12px;box-shadow:inset 0 1px #ffffff3d;background:linear-gradient(180deg,#5b6d86,#45556e)}.dashboard-tech-kpi-card.clickable{cursor:pointer;transition:transform .16s ease,filter .16s ease}.dashboard-tech-kpi-card.clickable:hover{transform:translateY(-1px);filter:brightness(1.03)}.dashboard-tech-kpi-card.clickable:focus-visible{outline:3px solid rgba(33,80,143,.45);outline-offset:2px}.dashboard-tech-kpi-card:nth-child(4n+1){background:linear-gradient(180deg,#4fa2ec,#3f93e4)}.dashboard-tech-kpi-card:nth-child(4n+2){background:linear-gradient(180deg,#8f8f8f,#767676)}.dashboard-tech-kpi-card:nth-child(4n+3){background:linear-gradient(180deg,#34bf74,#25ad66)}.dashboard-tech-kpi-card:nth-child(4n+4){background:linear-gradient(180deg,#5b6d86,#45556e)}.dashboard-tech-kpi-avatar{width:52px;height:52px;border-radius:999px;border:2px solid rgba(255,255,255,.72);background:#fff3;color:#fff;font-size:.88rem;font-weight:800;display:inline-flex;align-items:center;justify-content:center;overflow:hidden;flex-shrink:0}.dashboard-tech-kpi-avatar img{width:100%;height:100%;object-fit:cover;transform-origin:center}.dashboard-tech-kpi-content{display:grid;align-content:center;gap:2px}.dashboard-tech-kpi-content small{color:#ffffffe0;font-size:.83rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.dashboard-tech-kpi-content strong{line-height:1;font-size:2rem;font-family:Sora,sans-serif}.dashboard-tech-kpi-content span{color:#fffffff0;font-size:.84rem;font-weight:700}.technician-panel-page{max-width:1220px;margin:0 auto;padding:20px;border-radius:16px;background:#f5f7fb;font-family:Inter,"Source Sans 3",sans-serif}.technician-panel-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.technician-panel-header-text{display:grid;gap:6px}.technician-panel-title{margin:0;color:#111827;font-family:Poppins,Sora,sans-serif;font-size:clamp(1.5rem,2vw,1.75rem);font-weight:700;line-height:1.2}.technician-panel-title span{color:#3b82f6}.technician-panel-subtitle{color:#6b7280;font-size:.95rem}.technician-panel-back-btn{border:1px solid #3b82f6;border-radius:10px;background:#fff;color:#3b82f6;padding:10px 14px;font-size:.88rem;font-weight:700;display:inline-flex;align-items:center;gap:6px;cursor:pointer;text-decoration:none;transition:background .2s ease,border-color .2s ease,color .2s ease}.technician-panel-back-btn svg{width:14px;height:14px;fill:currentColor}.technician-panel-back-btn:hover{background:#eff6ff;border-color:#2563eb;color:#2563eb;transform:none;filter:none}.technician-panel-card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;box-shadow:0 8px 20px #0f172a0f;padding:22px}.technician-panel-filters{display:grid;grid-template-columns:repeat(2,minmax(220px,1fr));gap:20px}.technician-panel-filter-field{display:grid;gap:8px}.technician-panel-filter-field small{font-size:.73rem;color:#6b7280;text-transform:uppercase;letter-spacing:.06em;font-weight:700}.technician-panel-filter-field input,.technician-panel-filter-field select{height:44px;border:1px solid #e5e7eb;border-radius:8px;background:#fff;color:#374151;font-size:.92rem}.technician-panel-profile{position:relative;overflow:hidden;display:flex;align-items:center;gap:16px;background:linear-gradient(145deg,#f8fbff,#eef4ff)}.technician-panel-profile:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;pointer-events:none;background:radial-gradient(120% 120% at 100% 0%,transparent 0 45%,rgba(59,130,246,.08) 46% 47%,transparent 48% 100%),radial-gradient(120% 120% at 100% 0%,transparent 0 57%,rgba(59,130,246,.06) 58% 59%,transparent 60% 100%)}.technician-panel-profile-avatar{position:relative;z-index:1;width:96px;height:96px;border-radius:999px;border:2px solid #dbeafe;background:#fff;color:#1f2937;font-size:.92rem;font-weight:800;display:inline-flex;align-items:center;justify-content:center;overflow:hidden;flex-shrink:0}.technician-panel-profile-avatar img{width:100%;height:100%;object-fit:cover;transform-origin:center}.technician-panel-profile-content{position:relative;z-index:1;display:grid;gap:3px}.technician-panel-profile-content h3{margin:0;color:#1f2937;font-size:2rem;font-family:Poppins,Sora,sans-serif}.technician-panel-profile-content strong{color:#3b82f6;font-size:1rem}.technician-panel-profile-content p{color:#6b7280;font-size:.92rem}.technician-panel-profile-content p span{color:#3b82f6;font-weight:600}.technician-panel-monthly-award{position:relative;z-index:1;flex:1 1 280px;min-width:220px;display:flex;align-items:center;justify-content:center;gap:14px}.technician-panel-monthly-award-copy{display:inline-flex;align-items:baseline;gap:10px;color:#3b82f6}.technician-panel-monthly-award-copy span{font-size:1.5rem;font-weight:700}.technician-panel-monthly-award-copy strong{color:inherit;font-family:Poppins,Sora,sans-serif;font-size:1.7rem;line-height:1}.technician-panel-monthly-award img{width:78px;height:92px;object-fit:contain;filter:drop-shadow(0 8px 10px rgba(120,74,8,.2))}.technician-panel-profile-nav{position:relative;z-index:1;display:inline-flex;align-items:center;gap:10px;flex-shrink:0}.technician-panel-nav-btn{width:44px;height:44px;border:1px solid #bfdbfe;border-radius:999px;background:#fff;color:#2563eb;display:inline-flex;align-items:center;justify-content:center;padding:0;cursor:pointer;text-decoration:none;box-shadow:0 6px 14px #2563eb1f;transition:background .2s ease,border-color .2s ease,color .2s ease,box-shadow .2s ease}.technician-panel-nav-btn svg{width:18px;height:18px;fill:currentColor}.technician-panel-nav-btn:hover{background:#eff6ff;border-color:#3b82f6;color:#1d4ed8;box-shadow:0 8px 18px #2563eb2e;transform:none;filter:none}.technician-panel-kpi-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.technician-panel-kpi-card{display:grid;grid-template-columns:auto 1fr;gap:12px;align-items:start;min-height:132px}.technician-panel-kpi-icon{width:38px;height:38px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;color:#fff}.technician-panel-kpi-icon svg{width:20px;height:20px;fill:currentColor}.technician-panel-kpi-icon.blue{background:#3b82f6}.technician-panel-kpi-icon.green{background:#22c55e}.technician-panel-kpi-icon.purple{background:#8b5cf6}.technician-panel-kpi-card div{display:grid;gap:4px}.technician-panel-kpi-card small{color:#64748b;font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em}.technician-panel-kpi-card strong{font-size:2rem;line-height:1;font-family:Poppins,Sora,sans-serif}.technician-panel-kpi-card.response strong{color:#2563eb}.technician-panel-kpi-card.solution strong{color:#16a34a}.technician-panel-kpi-card.finalized strong{color:#7c3aed}.technician-panel-kpi-card p{color:#6b7280;font-size:.85rem}.technician-panel-chart-card{display:grid;gap:14px}.technician-panel-chart-card h3{color:#1f2937;font-size:1.85rem;font-family:Poppins,Sora,sans-serif}.technician-panel-chart-card p{color:#6b7280;font-size:.9rem;margin-top:4px}.technician-panel-chart-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:8px;align-items:end}.technician-panel-chart-item{display:grid;gap:8px;justify-items:center}.technician-panel-chart-item small{color:#64748b;font-size:.75rem;font-weight:700}.technician-panel-chart-track{width:100%;height:92px;border-radius:10px;background:#e5e7eb;border:1px solid #e5e7eb;display:flex;align-items:flex-end;overflow:hidden;transition:border-color .2s ease,background .2s ease}.technician-panel-chart-fill{width:100%;border-radius:10px 10px 0 0;background:#3b82f6;min-height:0;transition:height .25s ease,background .2s ease}.technician-panel-chart-item strong{color:#64748b;font-size:.75rem;font-weight:700}.technician-panel-chart-item.active small,.technician-panel-chart-item.active strong{color:#2563eb}.technician-panel-chart-item:not(.active) .technician-panel-chart-fill{background:#d1d5db}.technician-panel-chart-item:hover .technician-panel-chart-track{border-color:#bfdbfe;background:#eef2ff}.technician-panel-table-card{display:grid;gap:12px}.technician-panel-table-top{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.technician-panel-table-top h3{font-size:1.8rem;color:#1f2937;font-family:Poppins,Sora,sans-serif}.technician-panel-table-top p{margin-top:4px;color:#6b7280;font-size:.9rem}.technician-panel-search{min-width:300px;display:flex!important;align-items:center;gap:8px;border:1px solid #e5e7eb;border-radius:10px;background:#fff;padding:0 10px;height:42px}.technician-panel-search input{width:100%;border:none;background:transparent;outline:none;padding:0;font-size:.88rem}.technician-panel-search-icon{color:#64748b;width:16px;height:16px;display:inline-flex;align-items:center;justify-content:center}.technician-panel-search-icon svg{width:100%;height:100%;fill:currentColor}.technician-panel-table-shell{width:100%;overflow-x:auto;border:1px solid #e5e7eb;border-radius:10px}.technician-panel-table{width:100%;min-width:920px;border-collapse:collapse}.technician-panel-table th,.technician-panel-table td{white-space:nowrap;text-align:left;padding:11px 12px;border-bottom:1px solid #e5e7eb;color:#334155;font-size:.84rem}.technician-panel-table th{background:#f8fafc;color:#64748b;font-size:.73rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em}.technician-panel-table tr:hover td{background:#f8fbff}.technician-panel-empty{text-align:center!important;color:#6b7280!important;padding:20px!important}.technician-panel-status-badge{display:inline-flex;align-items:center;justify-content:center;min-width:82px;padding:5px 10px;border-radius:999px;font-size:.75rem;font-weight:700}.technician-panel-status-badge.success{background:#dcfce7;border:1px solid #86efac;color:#15803d}.technician-panel-status-badge.neutral{background:#e5e7eb;border:1px solid #d1d5db;color:#374151}.technician-panel-open-btn{border:none;border-radius:999px;background:#3b82f6;color:#fff;padding:8px 12px;font-size:.77rem;font-weight:700;display:inline-flex;align-items:center;gap:6px;cursor:pointer;text-decoration:none}.technician-panel-open-btn svg{width:13px;height:13px;fill:currentColor}.technician-panel-open-btn:hover{background:#2563eb;transform:none;filter:none}.technician-panel-pagination{margin-top:2px;display:flex;align-items:center;justify-content:space-between;gap:10px}.technician-panel-pagination small{color:#6b7280;font-size:.82rem}.technician-panel-pagination-controls{display:inline-flex;align-items:center;gap:6px}.technician-panel-page-btn{width:30px;height:30px;border-radius:8px;border:1px solid #d1d5db;background:#fff;color:#374151;padding:0;display:inline-flex;align-items:center;justify-content:center;font-size:.8rem;font-weight:700}.technician-panel-page-btn.active{border-color:#3b82f6;background:#3b82f6;color:#fff}.panel-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:16px}.panel-card{background:var(--panel);border:1px solid var(--panel-border);border-radius:18px;padding:18px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:12px;animation:rise .4s ease;min-width:0}.form-grid{display:grid;gap:10px}.users-filter-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}label{display:grid;gap:6px;color:var(--text);font-weight:600}input,select,textarea,button{font-family:inherit;border-radius:10px;border:1px solid #bdd2d8;padding:9px 11px;font-size:.98rem}textarea{resize:vertical}button{background:linear-gradient(180deg,#187989,#0f6c78);color:#fff;font-weight:700;border:none;cursor:pointer;transition:transform .2s ease,filter .2s ease}button:hover{transform:translateY(-1px);filter:brightness(1.04)}button:disabled{opacity:.62;cursor:not-allowed}.tickets-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(270px,1fr));gap:14px}.ticket-card{border:1px solid #cfe0e4;border-radius:14px;padding:14px;display:flex;flex-direction:column;gap:10px;background:linear-gradient(180deg,#fff,#fbfeff 60%,#f3fbfc)}.ticket-header{display:flex;justify-content:space-between;align-items:center;gap:8px}.ticket-meta{margin:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.ticket-meta dt{font-size:.76rem;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}.ticket-meta dd{margin:0;font-weight:600}.history-list{display:grid;gap:10px}.history-item{border:1px solid #d5e2e5;border-radius:12px;padding:12px;display:flex;justify-content:space-between;gap:10px;align-items:center;background-color:#fcffff}.history-item small{color:var(--muted)}.history-actions{display:flex;align-items:center;gap:10px}.status-badge{display:inline-flex;align-items:center;border-radius:999px;padding:3px 10px;font-size:.78rem;font-weight:700}.status-badge.open{background:#2ecf74;color:#fff}.status-badge.in_progress{background:#ffeacc;color:#a46212}.status-badge.paused{background:#efe6ff;color:#6331b8}.status-badge.resolved{background:#daf4df;color:#1b7a31}.status-badge.closed{background:#eceff1;color:#464543}.status-dot,.priority-dot{width:14px;height:14px;border-radius:50%;display:inline-flex;flex:0 0 14px;vertical-align:middle;box-shadow:inset 0 0 0 2px #ffffffb8,0 0 0 1px #20355b24}.status-dot.open{background:#4f80ff}.status-dot.in_progress{background:#f4b940}.status-dot.paused{background:#8b5cf6}.status-dot.resolved{background:#32c47f}.status-dot.closed{background:#8d97a8}.list-clean{list-style:none;margin:0;padding:0;display:grid;gap:8px}.list-row{display:flex;justify-content:space-between;align-items:center;gap:8px;border:1px solid #dce8eb;border-radius:10px;padding:9px 10px}.list-row span{display:grid;gap:2px}.list-row small{color:var(--muted)}.technician-access-badges{display:flex!important;flex-wrap:wrap;gap:5px;margin-top:4px}.technician-access-badge{display:inline-flex!important;width:fit-content;border-radius:999px;background:#e8f4f1;color:#0f6c78;padding:2px 7px;font-size:.7rem;font-weight:800}.technician-card-access{display:inline-flex;align-items:center;gap:12px;padding:6px 10px;border:1px solid #dbe6ef;border-radius:10px;background:#f8fbfe}.technician-card-access label{display:inline-flex;align-items:center;gap:6px;color:#1d355f;font-size:.78rem;font-weight:800;cursor:pointer}.technician-card-access input{width:14px;height:14px;margin:0;padding:0;accent-color:#187989}.info-text{color:var(--muted)}.record-action-btn{border:none;border-radius:6px;padding:4px 10px;font-size:.76rem;font-weight:700;cursor:pointer;white-space:nowrap;transition:filter .15s ease}.record-action-btn.edit{background:#e8f0fe;color:#1a56db}.record-action-btn.edit:hover{filter:brightness(.93)}.record-action-btn.delete{background:#fde8e8;color:#be3f3f}.record-action-btn.delete:hover{filter:brightness(.93)}.error-text{color:var(--danger);font-weight:600}@keyframes rise{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@media(max-width:1180px),(max-width:1360px)and (orientation:portrait){.app-shell{grid-template-columns:1fr;grid-template-rows:auto minmax(0,1fr)}.sidebar{align-items:center;flex-direction:row;gap:10px;padding:10px 12px;position:sticky;top:0;z-index:20;height:auto;min-height:62px;overflow:hidden}.sidebar-brand{min-height:42px;flex:0 0 auto;padding:0;border-bottom:0}.sidebar-brand-mark{width:40px;height:40px;flex-basis:40px;border-radius:11px}.sidebar-brand-copy,.sidebar-section-label,.sidebar-account-label,.sidebar-status-card{display:none}.sidebar-nav-section{min-width:0;flex:1 1 auto;display:block}.sidebar-nav{flex:1 1 auto;flex-direction:row;overflow-x:auto;padding-bottom:3px;overscroll-behavior-x:contain;scrollbar-width:thin}.sidebar-link{flex:0 0 auto;min-width:auto;min-height:42px;padding:0 12px;gap:9px}.sidebar-user{flex:0 0 auto;flex-direction:row;align-items:center;margin-top:0}.sidebar-user-info{display:none}.sidebar-logout-btn{min-height:42px;padding:0 12px;background:#ffffff0f}.content-area{padding:16px}.page-header,.history-item{flex-direction:column;align-items:flex-start}.helpdesk-card-grid{grid-template-columns:1fr}.dashboard-filters-card{flex-direction:column}.dashboard-filter-field{width:100%}.dashboard-averages-grid{grid-template-columns:1fr}.technician-panel-page{padding:16px}.technician-panel-header{flex-direction:column;align-items:flex-start}.technician-panel-filters{grid-template-columns:1fr}.technician-panel-profile{flex-wrap:wrap}.technician-panel-profile-nav{width:100%;justify-content:flex-end}.technician-panel-monthly-award{justify-content:flex-start}.technician-panel-kpi-grid{grid-template-columns:1fr}.technician-panel-chart-grid{grid-template-columns:repeat(6,minmax(0,1fr))}.technician-panel-chart-track{height:84px}.technician-panel-table-top{flex-direction:column;align-items:stretch}.technician-panel-search{min-width:0;width:100%}.technician-panel-pagination{flex-direction:column;align-items:flex-start}.users-filter-row{grid-template-columns:1fr}}@media(max-width:640px){.sidebar{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:stretch;gap:8px;padding:9px 10px 8px;min-height:auto}.sidebar-brand{min-width:0;gap:9px}.sidebar-brand-copy{display:grid}.sidebar-brand-copy strong{font-size:.84rem}.sidebar-brand-copy>span{font-size:.56rem}.sidebar-nav-section{grid-column:1 / -1;grid-row:2;width:100%}.sidebar-nav{width:100%;padding-bottom:0}.sidebar-link{min-width:56px}.sidebar-user{grid-column:2;grid-row:1;width:auto}.sidebar-logout-btn{width:42px;min-height:42px;padding:0;border:1px solid rgba(255,255,255,.09);background:#ffffff0d;font-size:0}.sidebar-logout-btn svg{width:18px;height:18px}.content-area{padding:12px}.tickets-v2-stats-row{grid-template-columns:1fr}.tickets-v2-stat-actions{grid-column:auto}.tickets-v2-primary-btn,.tickets-v2-ghost-btn,.tickets-v2-ghost-btn.wide{width:100%;min-width:0}}.tickets-layout{gap:16px;padding:20px;overflow:hidden;min-width:0}.tickets-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px}.tickets-searchbox{display:flex!important;align-items:center;gap:8px;background:#f0f2f5;border:1px solid #dde3ea;border-radius:999px;padding:0 10px;width:min(520px,100%);min-height:42px}.tickets-searchbox input{border:none;background:transparent;width:100%;outline:none;padding:8px 0}.tickets-search-icon{color:#98a3b5;font-size:.86rem;font-weight:700}.tickets-toolbar-actions{display:flex;align-items:center;gap:8px}.toolbar-pill-btn{border:none;border-radius:999px;padding:8px 16px;font-size:.86rem;font-weight:700;cursor:pointer;color:#fff;background:linear-gradient(180deg,#8f98a6,#757f8f)}.toolbar-pill-btn.active{background:linear-gradient(180deg,#f5a623,#d9871e)}.resolved-filter-badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:999px;background:#fff4e0;border:1px solid #f5a623;color:#8a5000;font-size:.76rem;font-weight:600;letter-spacing:.02em;white-space:nowrap}.tickets-v2-resolved-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.tickets-v2-month-filter{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}.tickets-v2-month-select{min-height:44px;min-width:172px;border-radius:12px;border:1px solid #d3deef;background:#fff;color:#263c61;cursor:pointer;font-size:.92rem;font-weight:700;padding:10px 34px 10px 14px}.tickets-v2-month-select:focus{border-color:#6f9df5;outline:3px solid rgba(47,117,242,.14)}.tickets-v2-month-apply-btn{min-width:96px}.resolved-focus-banner{display:flex;align-items:center;gap:6px;border:1px solid #f5a623;background:#fff4e0;color:#7a4600;border-radius:12px;padding:10px 12px;font-size:.84rem}.toolbar-pill-btn.blue{background:linear-gradient(180deg,#4f80ff,#3362e8)}.toolbar-pill-btn.green{background:linear-gradient(180deg,#35cc7b,#27b96c)}.toolbar-pill-btn.gray{background:linear-gradient(180deg,#8f98a6,#757f8f)}.toolbar-circle-btn{border:none;width:36px;height:36px;border-radius:50%;background:#e6ecf5;color:#50617d;font-weight:700;cursor:pointer}.tickets-heading-row{display:flex;justify-content:space-between;align-items:center;gap:10px}.tickets-heading-row h2{font-size:2rem;color:#485669}.tickets-heading-actions{display:flex;gap:8px}.tickets-user-segment{display:flex;flex-wrap:wrap;gap:8px}.toolbar-muted-btn{border:none;border-radius:999px;background:#7f8796;color:#fff;font-weight:700;padding:8px 14px;cursor:pointer}.tickets-meta-filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center;background:#f9fbfe;border:1px solid #e3e9f2;border-radius:14px;padding:10px}.compact-field{display:flex!important;align-items:center;gap:8px;margin:0;color:#5d6880;font-size:.82rem;font-weight:600}.compact-field-info{display:flex;align-items:center;gap:6px;font-size:.82rem;color:#4a5568}.compact-field-info strong{color:#2c3a4a}.chat-unread-overview{display:inline-flex;align-items:center;border-radius:999px;border:1px solid #f1c34f;background:#fff6dc;color:#7b5600;font-size:.8rem;font-weight:700;padding:4px 10px}.compact-field select{min-width:160px;border-radius:999px;border:1px solid #d4dde8;background:#fff;font-size:.86rem;padding:6px 10px}.ticket-summary-strip{display:flex;flex-wrap:wrap;gap:8px}.ticket-summary-chip{border:1px solid #d8e0eb;background:#f4f7fb;border-radius:999px;padding:6px 12px;font-size:.82rem;color:#5a657a}.tickets-v2-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;min-width:0}.tickets-v2-title-wrap{min-width:0}.tickets-v2-title-wrap h2{font-size:clamp(2rem,2.6vw,2.35rem);color:#142849}.tickets-v2-title-wrap p{margin-top:4px;font-size:1.06rem;color:#5a6f92}.tickets-v2-head-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;flex:1 1 420px;justify-content:flex-end;min-width:0}.tickets-v2-primary-actions{display:inline-flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end;min-width:0}.tickets-v2-searchbox{flex:1 1 360px;min-width:min(360px,100%);max-width:420px;background:#fff;border:1px solid #d8e4f6;box-shadow:0 2px 8px #20355b0d}.tickets-v2-searchbox input{font-size:.9rem;color:#314769}.tickets-v2-searchbox input::placeholder{color:#8a9bb7}.tickets-v2-primary-btn,.tickets-v2-ghost-btn{border-radius:12px;min-height:44px;padding:10px 16px;font-size:.92rem;font-weight:700;cursor:pointer;white-space:nowrap}.tickets-v2-primary-btn{border:1px solid #2e6fe8;background:linear-gradient(180deg,#2f75f2,#1f5fd7);color:#fff}.tickets-v2-primary-btn:hover{filter:brightness(1.03)}.tickets-v2-ghost-btn{border:1px solid #d3deef;background:#fff;color:#263c61}.tickets-v2-ghost-btn:hover{background:#f6f9ff}.tickets-v2-ghost-btn.wide{min-width:160px}.tickets-v2-view-finalized-btn{background:#fff8df;border-color:#ecd692;color:#5d4a0a;display:inline-flex;align-items:center;gap:8px}.tickets-v2-view-finalized-btn:hover{background:#fff2c4}.tickets-v2-view-finalized-btn svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.tickets-v2-stats-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr)) auto;gap:10px}.tickets-v2-stat-card{border:1px solid #dbe4f3;border-radius:12px;background:#fff;min-height:86px;padding:12px 14px;display:inline-flex;align-items:center;gap:10px}.tickets-v2-stat-icon{width:42px;height:42px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.tickets-v2-stat-icon svg{width:23px;height:23px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.tickets-v2-stat-copy{display:grid;gap:2px}.tickets-v2-stat-copy strong{font-size:2rem;line-height:1;color:#1b3159}.tickets-v2-stat-copy small{font-size:.95rem;color:#506788;font-weight:700}.tickets-v2-stat-card.open .tickets-v2-stat-icon{background:#e8f0ff;color:#3e79e8}.tickets-v2-stat-card.progress .tickets-v2-stat-icon{background:#fff1dc;color:#de9f2f}.tickets-v2-stat-card.resolved .tickets-v2-stat-icon{background:#efe8ff;color:#7b55e7}.tickets-v2-stat-card.closed .tickets-v2-stat-icon{background:#e5f7eb;color:#2ca15f}.tickets-v2-stat-actions{border:1px solid #dbe4f3;border-radius:12px;background:#fff;min-height:86px;padding:12px;display:inline-flex;align-items:center;gap:8px}.tickets-v2-resolved-note{width:fit-content}.tickets-v2-summary-strip{display:none}.user-tickets-layout{gap:0;padding:0;overflow:hidden;border-color:#d7e2ef;background:#f5f8fc;box-shadow:0 18px 44px #223e621a}.user-tickets-layout .tickets-v2-head{padding:26px 28px 22px;border-bottom:1px solid #e3eaf3;background:radial-gradient(circle at 88% 5%,rgba(39,105,230,.1),transparent 28%),linear-gradient(135deg,#fff,#f7faff)}.user-tickets-kicker{display:block;margin-bottom:5px;color:#2463dc;font-size:.7rem;font-weight:850;letter-spacing:.11em;text-transform:uppercase}.user-tickets-layout .tickets-v2-title-wrap h2{margin:0;font-size:clamp(2rem,2.8vw,2.55rem);letter-spacing:-.035em}.user-tickets-layout .tickets-v2-title-wrap p{max-width:630px;margin:6px 0 0;color:#60738f;font-size:.96rem}.user-tickets-layout .tickets-v2-head-actions{flex:0 1 auto}.user-tickets-layout .tickets-v2-primary-btn,.user-tickets-layout .tickets-v2-view-finalized-btn{min-height:46px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:11px}.user-tickets-layout .tickets-v2-primary-btn{padding-inline:19px;box-shadow:0 8px 19px #2563eb33}.user-tickets-layout .tickets-v2-primary-btn>span{font-size:1.15rem;font-weight:500;line-height:1}.user-tickets-stats{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:18px 28px;background:#f5f8fc}.user-tickets-stats .tickets-v2-stat-card{min-height:112px;gap:13px;padding:15px 16px;border-color:#dbe5f1;border-radius:14px;box-shadow:0 6px 18px #203a5e0b}.user-tickets-stats .tickets-v2-stat-card.total{border-color:#c9daf8;background:linear-gradient(145deg,#245ed5,#2d73ed);box-shadow:0 10px 22px #2563eb2e}.user-tickets-stats .tickets-v2-stat-icon{width:44px;height:44px;border-radius:13px}.user-tickets-stats .tickets-v2-stat-card.total .tickets-v2-stat-icon{background:#ffffff2b;color:#fff}.user-tickets-stats .tickets-v2-stat-copy{min-width:0;gap:1px}.user-tickets-stats .tickets-v2-stat-copy small{overflow:hidden;color:#526985;font-size:.76rem;font-weight:800;text-overflow:ellipsis;white-space:nowrap}.user-tickets-stats .tickets-v2-stat-copy strong{margin:3px 0;color:#15335e;font-size:1.85rem}.user-tickets-stats .tickets-v2-stat-copy>span{overflow:hidden;color:#8492a6;font-size:.68rem;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.user-tickets-stats .tickets-v2-stat-card.total .tickets-v2-stat-copy small,.user-tickets-stats .tickets-v2-stat-card.total .tickets-v2-stat-copy strong,.user-tickets-stats .tickets-v2-stat-card.total .tickets-v2-stat-copy>span{color:#fff}.user-tickets-stats .tickets-v2-stat-card.total .tickets-v2-stat-copy>span{opacity:.72}.user-tickets-toolbar{display:flex;align-items:center;gap:12px;padding:0 28px 18px;background:#f5f8fc}.user-tickets-searchbox{min-width:0;flex:1 1 520px;max-width:720px;min-height:44px;padding:0 12px;border:1px solid #d4e0ee;border-radius:11px;background:#fff;box-shadow:0 3px 10px #253b590a}.user-tickets-searchbox>svg{width:18px;height:18px;flex:0 0 18px;fill:none;stroke:#7185a1;stroke-width:1.8;stroke-linecap:round}.user-tickets-searchbox input{min-width:0;padding:10px 8px;border:0;outline:0;background:transparent;color:#304762;font-size:.86rem}.user-tickets-searchbox input::-webkit-search-cancel-button{display:none}.user-tickets-searchbox>button{width:26px;height:26px;flex:0 0 26px;border:0;border-radius:7px;padding:0;background:#edf2f8;color:#64748b;cursor:pointer}.user-tickets-result-count{margin-left:auto;color:#71839b;font-size:.75rem;font-weight:700;white-space:nowrap}.user-tickets-refresh{min-height:40px;display:inline-flex;align-items:center;gap:7px;border:1px solid #cedbea;border-radius:10px;padding:8px 12px;background:#fff;color:#405875;font-size:.78rem;font-weight:750;cursor:pointer}.user-tickets-refresh:hover{border-color:#9db7d7;background:#f9fbff}.user-tickets-refresh svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.user-tickets-layout>.tickets-v2-table-card{margin:0 28px 28px}.user-tickets-list-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 18px;border-bottom:1px solid #e5ebf3;background:#fff}.user-tickets-list-head h3{margin:0;color:#203a5d;font-size:.98rem}.user-tickets-list-head p{margin:3px 0 0;color:#78899f;font-size:.75rem}.user-tickets-list-head>span{min-width:34px;height:28px;display:inline-flex;align-items:center;justify-content:center;border-radius:9px;background:#e9f0fd;color:#285dc5;font-size:.76rem;font-weight:850}.user-tickets-empty{min-height:300px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:36px 20px 42px;background:radial-gradient(circle at 50% 30%,rgba(43,105,227,.07),transparent 30%),#fff;text-align:center}.user-tickets-empty-icon{width:82px;height:82px;display:inline-flex;align-items:center;justify-content:center;margin-bottom:14px;border:1px solid #cfddf1;border-radius:24px;background:linear-gradient(145deg,#f0f6ff,#fff);color:#3972df;box-shadow:0 12px 28px #3360a71a}.user-tickets-empty-icon svg{width:48px;height:48px;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.user-tickets-empty-kicker{color:#2c66d6;font-size:.68rem;font-weight:850;letter-spacing:.09em;text-transform:uppercase}.user-tickets-empty h3{margin:7px 0 0;color:#18375f;font-size:1.2rem}.user-tickets-empty p{max-width:520px;margin:8px 0 0;color:#6f8096;font-size:.86rem;line-height:1.55}.user-tickets-empty-actions{margin-top:18px}.user-tickets-empty-primary,.user-tickets-empty-secondary{min-height:42px;border-radius:10px;padding:9px 16px;font-size:.82rem;font-weight:800;cursor:pointer}.user-tickets-empty-primary{border:1px solid #2563df;background:linear-gradient(145deg,#2f73ed,#2059cd);color:#fff;box-shadow:0 8px 18px #2563df33}.user-tickets-empty-secondary{border:1px solid #c8d8ea;background:#fff;color:#365579}.user-tickets-layout .tickets-v2-table-card .ticket-table{min-width:1080px}.user-tickets-layout .tickets-v2-table-card .ticket-col-subject{width:240px}.user-tickets-layout .ticket-view-info-btn{gap:7px;border-color:#c9d9ef;background:#f6f9ff;color:#2558bd;box-shadow:none;white-space:nowrap}.user-tickets-layout .ticket-view-info-btn:hover{border-color:#80a5e9;background:#eaf2ff;color:#1748a9;box-shadow:none}.tickets-v2-table-card{border:1px solid #d9e4f5;border-radius:14px;background:#fff;box-shadow:0 8px 22px #162c4f0f;overflow:hidden;min-width:0}.tickets-v2-table-card .ticket-table-shell{border:none;border-radius:0;max-width:100%}.users-v2-table-card .ticket-table-shell{overflow-x:auto;overflow-y:visible}.tickets-v2-table-card .ticket-table{min-width:1320px;font-size:.86rem}.tickets-v2-table-card .ticket-table thead th{font-size:.73rem;letter-spacing:.02em;text-transform:uppercase;background:#f6f9ff;color:#6a7f9e;border-bottom:1px solid #e3ebf8;padding:11px 12px}.tickets-v2-table-card .ticket-sort-button{width:100%;border:0;background:transparent;color:inherit;cursor:pointer;display:inline-flex;align-items:center;justify-content:flex-start;gap:6px;font:inherit;letter-spacing:inherit;line-height:1.2;padding:0;text-align:inherit;text-transform:inherit}.tickets-v2-table-card .ticket-sort-button:hover,.tickets-v2-table-card .ticket-sort-button.active{color:#2f5fd4}.tickets-v2-table-card .ticket-sort-button:focus-visible{border-radius:6px;outline:3px solid rgba(47,117,242,.16);outline-offset:3px}.tickets-v2-table-card .ticket-sort-arrows{display:inline-grid;gap:2px;width:8px;flex:0 0 auto}.tickets-v2-table-card .ticket-sort-arrow{width:0;height:0;border-left:4px solid transparent;border-right:4px solid transparent;opacity:.34}.tickets-v2-table-card .ticket-sort-arrow.up{border-bottom:5px solid currentColor}.tickets-v2-table-card .ticket-sort-arrow.down{border-top:5px solid currentColor}.tickets-v2-table-card .ticket-sort-arrow.active{opacity:1}.tickets-v2-table-card .ticket-col-priority .ticket-sort-button,.tickets-v2-table-card .ticket-col-created .ticket-sort-button{justify-content:center}.tickets-v2-table-card .ticket-table tbody td{height:86px;padding:12px;border-bottom:1px solid #edf2fb;vertical-align:middle}.tickets-v2-table-card .ticket-table tbody tr{height:86px}.tickets-v2-table-card .compact-only{display:none}.tickets-v2-table-card .ticket-col-ticket{width:108px}.tickets-v2-table-card .ticket-col-client{width:170px}.tickets-v2-table-card .ticket-col-subject{width:210px}.tickets-v2-table-card .ticket-col-category{width:170px}.tickets-v2-table-card .ticket-col-priority{width:88px;text-align:center}.tickets-v2-table-card .ticket-col-status{width:122px;text-align:center}.tickets-v2-table-card .ticket-col-technician{width:130px}.tickets-v2-table-card .ticket-col-sla{width:232px}.tickets-v2-table-card .ticket-col-created{width:94px}.tickets-v2-table-card .ticket-closure-date{display:grid;gap:3px;justify-items:center;line-height:1.35}.tickets-v2-table-card .ticket-col-action{width:180px}.ticket-view-info-btn{min-height:34px;padding:8px 12px;border:1px solid #2e6fe8;border-radius:10px;background:linear-gradient(180deg,#2f75f2,#1f5fd7);color:#fff;font-size:.76rem;font-weight:800;line-height:1.15;text-align:center;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;white-space:normal;box-shadow:0 6px 14px #2f75f229;transition:filter .2s ease,box-shadow .2s ease,transform .2s ease}.ticket-view-info-btn:hover{color:#fff;filter:brightness(1.03);box-shadow:0 8px 18px #2f75f238;transform:translateY(-1px)}.tickets-v2-table-card .ticket-table tbody tr:hover{background:#f9fbff}.tickets-v2-pagination{border-top:1px solid #e3ebf8;background:#f8fbff;padding:12px 14px;display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.tickets-v2-pagination small{color:#637899;font-size:.82rem;font-weight:700}.tickets-v2-pagination-controls{display:inline-flex;align-items:center;gap:8px}.tickets-v2-page-btn,.tickets-v2-page-current{min-height:34px;border:1px solid #cbdaf0;border-radius:9px;background:#fff;color:#2f5fd4;padding:7px 12px;font-size:.82rem;font-weight:800;display:inline-flex;align-items:center;justify-content:center}.tickets-v2-page-btn:hover{background:#eff5ff;border-color:#7ca5f7}.tickets-v2-page-btn:disabled{opacity:.48;cursor:not-allowed}.tickets-v2-page-current{color:#415675;min-width:66px;gap:6px}.tickets-v2-page-input{width:42px;min-width:0;border:1px solid #cbdaf0;border-radius:6px;background:#fff;color:#2f5fd4;padding:3px 5px;font:inherit;text-align:center;outline:none}.tickets-v2-page-input:focus{border-color:#4f7fe8;box-shadow:0 0 0 2px #4f7fe829}.tickets-v2-table-card .ticket-table thead th:first-child,.tickets-v2-table-card .ticket-table tbody td:first-child{min-width:108px}.tickets-v2-table-card .ticket-ref,.tickets-v2-table-card .table-stacked{gap:4px}.tickets-v2-table-card .table-strong,.tickets-v2-table-card .table-sub{display:-webkit-box;-webkit-box-orient:vertical;overflow:hidden}.tickets-v2-table-card .table-strong{-webkit-line-clamp:2;line-height:1.28}.tickets-v2-table-card .table-sub{-webkit-line-clamp:1;line-height:1.25}.tickets-v2-table-card .ticket-ref small{font-size:.72rem;line-height:1.25;white-space:nowrap}.tickets-v2-table-card .status-badge{min-width:98px;justify-content:center;padding:6px 10px;font-size:.74rem;line-height:1;white-space:nowrap}.tickets-layout .row-mini-btn{border:1px solid #c9d8f4;background:#fff;color:#2e65d4;border-radius:10px;font-size:.79rem;font-weight:700;padding:7px 12px;min-width:94px}.tickets-layout .row-mini-btn.assume,.tickets-layout .row-mini-btn.resolve,.tickets-layout .row-mini-btn.pause,.tickets-layout .row-mini-btn.close{background:#fff;color:#2e65d4}.tickets-layout .row-mini-btn:hover{background:#f2f7ff}.users-v2-layout{gap:8px;padding:12px}.users-v2-head{display:grid;grid-template-columns:minmax(220px,360px) minmax(0,1fr);align-items:flex-start;gap:14px}.users-v2-title-wrap{min-width:0}.users-v2-title-wrap h2{font-size:clamp(2rem,2.6vw,2.3rem);color:#142849}.users-v2-title-wrap p{margin-top:4px;color:#5a6f92;font-size:1.02rem}.users-v2-head-actions{display:flex;align-items:center;gap:10px;flex-wrap:nowrap;justify-content:flex-end;min-width:0}.users-v2-searchbox{flex:1 1 280px;min-width:250px;max-width:390px}.users-v2-select-wrap{flex:0 1 180px;margin:0;min-width:0}.users-v2-select-wrap select{min-height:44px;width:100%;min-width:0;border:1px solid #d8e4f6;border-radius:11px;background:#fff;color:#30476d;padding:0 12px}.users-v2-head-actions .tickets-v2-ghost-btn{flex:0 0 auto;min-height:44px;padding-inline:14px;white-space:nowrap}.users-v2-stats-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.users-v2-stats-row .users-v2-stat-card{min-height:62px;padding:8px 12px}.users-v2-error{margin:2px 2px 0}.users-v2-content-grid{display:grid;grid-template-columns:minmax(310px,380px) minmax(0,1fr);gap:12px;align-items:start}.users-v2-content-grid.read-only{grid-template-columns:minmax(0,1fr)}.users-v2-content-grid.read-only .users-v2-table-card{min-height:0}.users-v2-create-card,.users-v2-table-card{border:1px solid #d9e4f5;border-radius:14px;background:#fff;box-shadow:0 8px 22px #162c4f0f;padding:14px}.users-v2-create-card h3,.users-v2-table-head h3{margin:0;color:#1a325a;font-size:1.08rem}.users-v2-form{margin-top:6px;gap:7px}.users-v2-form label{font-size:.83rem;gap:3px}.users-v2-form input,.users-v2-form select{font-size:.9rem;border:1px solid #cbd8eb;padding:6px 11px}.users-v2-submit-btn{margin-top:4px;width:100%}.users-v2-table-head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:4px}.users-v2-table-head span{color:#6b809f;font-size:.84rem;font-weight:700}.users-v2-table{min-width:1020px!important}.users-v2-content-grid.read-only .users-v2-table{min-width:100%!important}.users-v2-content-grid.read-only .users-v2-table-card .ticket-table-shell{overflow-x:hidden}.users-v2-table-card .ticket-table tbody td{height:68px;padding-top:8px;padding-bottom:8px}.users-v2-user-cell{display:inline-flex;align-items:center;gap:9px}.users-v2-avatar{width:30px;height:30px;border-radius:50%;border:1px solid #d3def1;background:#edf3ff;color:#3f5c8d;font-size:.76rem;font-weight:800;display:inline-flex;align-items:center;justify-content:center;overflow:hidden;flex-shrink:0}.users-v2-avatar img{width:100%;height:100%;object-fit:cover;transform-origin:center}.users-v2-row-actions{display:inline-flex;align-items:center;gap:8px}.users-v2-row-btn{border:1px solid #c9d8f4;border-radius:10px;background:#fff;color:#2e65d4;font-size:.79rem;font-weight:700;padding:7px 12px;min-width:82px;cursor:pointer}.users-v2-row-btn:hover{background:#f2f7ff}.users-v2-row-btn.delete{border-color:#f0c9c9;color:#bf3f3f}.users-v2-row-btn.delete:hover{background:#fff3f3}.users-v2-pagination{display:flex;align-items:center;justify-content:center;gap:12px;padding:8px 20px;border-top:1px solid #dce5f1}.users-v2-page-btn{border:1px solid #2e65d4;border-radius:10px;background:#2e65d4;color:#fff;font-size:.84rem;font-weight:500;padding:6px 16px;cursor:pointer;transition:background .15s,border-color .15s}.users-v2-page-btn:hover:not(:disabled){border-color:#2455b8;background:#2455b8}.users-v2-page-btn:disabled{border-color:#c9d8f4;background:#e7effd;color:#7d9ccc;cursor:default}.users-v2-page-info{font-size:.84rem;color:#6b809f;min-width:110px;text-align:center}@media(min-width:1361px)and (min-height:720px){.content-area:has(.users-page){overflow-y:hidden}.users-page{height:100%;min-height:0}.users-v2-layout{flex:1 1 auto;min-height:0;overflow:hidden}.users-v2-content-grid{flex:1 1 auto;min-height:0;align-items:stretch}.users-v2-create-card{align-self:start}.users-v2-table-card{display:flex;min-height:0;height:100%;flex-direction:column}.users-v2-table-card .ticket-table-shell{flex:1 1 auto;min-height:0;overflow-y:hidden}.users-v2-table-card .ticket-table tbody td{height:auto}.users-v2-pagination{flex:0 0 auto}}@media(max-width:1360px){.users-v2-head{display:flex;flex-direction:column}.users-v2-head-actions{flex-wrap:wrap;width:100%;justify-content:flex-start}.users-v2-searchbox{min-width:0;max-width:none;width:100%}.users-v2-select-wrap{width:100%}.users-v2-select-wrap select{width:100%;min-width:0}.users-v2-stats-row{grid-template-columns:repeat(2,minmax(0,1fr))}.users-v2-content-grid{grid-template-columns:1fr}}@media(max-width:640px){.users-v2-stats-row{grid-template-columns:1fr}.users-v2-head-actions .tickets-v2-ghost-btn{width:100%;min-width:0}}.tickets-inline-create{border:1px solid #d9e2ee;border-radius:14px;background:linear-gradient(180deg,#f5f8fd,#eff4fa);padding:14px;display:grid;gap:10px}.ticket-create-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;align-items:end}.ticket-create-grid label{font-size:.82rem;font-weight:700}.ticket-create-grid input,.ticket-create-grid select,.ticket-create-grid textarea{font-size:.9rem;border:1px solid #c6d2e1;border-radius:10px}.ticket-create-grid textarea{min-height:44px;max-height:120px}.ticket-create-wide{grid-column:span 2}.ticket-create-submit{height:40px}.ticket-table-shell{border:1px solid #dce5f1;border-radius:12px;overflow:auto;background:#fff;width:100%;max-width:100%}.ticket-table{width:100%;min-width:1450px;border-collapse:separate;border-spacing:0;font-size:.87rem}.ticket-table thead th{text-align:left;font-size:.78rem;color:#6d7a90;background:#f4f7fb;padding:12px 10px;border-bottom:1px solid #dfe6f2;white-space:nowrap;letter-spacing:.02em}.ticket-table tbody td{border-bottom:1px solid #eef2f8;padding:10px;vertical-align:middle;color:#3c4a61}.ticket-table tbody tr:hover{background:#f9fbff}.table-empty{text-align:center;color:#76849a;padding:18px}.ticket-row-main{display:flex;align-items:center;gap:8px}.ticket-face{width:26px;height:26px;border-radius:50%;border:1px solid #d4dce7;color:#8792a6;font-size:.75rem;font-weight:700;display:inline-flex;align-items:center;justify-content:center;background:#f5f7fb}.ticket-ref{display:grid;gap:2px;justify-items:start}.ticket-ref strong{color:#4a65d4;font-size:.84rem}.ticket-ref small{color:#7a879b;font-size:.74rem}.ticket-unread-flag{display:inline-flex;width:fit-content;margin-top:1px;border-radius:999px;border:1px solid #ebc448;background:#fff5d0;color:#7e5a00;font-size:.58rem;font-weight:700;padding:1px 7px}.ticket-table tbody tr.ticket-row-has-unread{background:#fff9e2}.ticket-table tbody tr.ticket-row-has-unread:hover{background:#fff3c5}.table-stacked{display:grid;gap:2px}.table-strong{font-size:.86rem;color:#37445c}.table-sub{font-size:.76rem;color:#7c8799}.priority-pill{border-radius:999px;padding:4px 10px;font-size:.76rem;font-weight:700;color:#fff}.priority-pill.high{background:#ea4d5f}.priority-pill.medium{background:#f4b940}.priority-pill.low{background:#32c47f}.priority-dot.high{background:#ea4d5f}.priority-dot.medium{background:#f4b940}.priority-dot.low{background:#32c47f}.status-traffic{width:28px;height:28px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;color:#fff;font-size:.76rem;font-weight:700}.status-traffic.open{background:#4f80ff}.status-traffic.in_progress{background:#35cc7b}.status-traffic.resolved{background:#ffb239}.status-traffic.closed{background:#8d97a8}.sla-cell{display:grid;gap:4px}.sla-track{width:90px;height:7px;border-radius:999px;background:#eceff5;overflow:hidden}.sla-fill{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#e34664,#ed733a)}.task-counters{display:flex;gap:6px}.counter-badge{min-width:22px;height:22px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700;color:#fff}.counter-badge.purple{background:#b487cf}.counter-badge.amber{background:#e8c14a}.row-actions-wrap{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.row-domain-input{width:110px;border-radius:8px;border:1px solid #cdd7e7;font-size:.76rem;padding:5px 7px}.row-mini-btn{border:none;border-radius:999px;color:#fff;font-size:.74rem;font-weight:700;padding:6px 9px;cursor:pointer}.row-mini-btn.retornar{background:#06852c}.row-mini-btn.assume{background:#0005f7}.row-mini-btn.encaminhar{background:#061a00}.row-mini-btn.resolve{background:#24b86b}.row-mini-btn.pause{background:#8400d6}.row-mini-btn.close{background:#e00b0b}.row-empty-action{color:#8e99ad;font-weight:700}.entity-with-avatar{display:inline-flex;align-items:center;gap:8px}.entity-avatar{width:26px;height:26px;border-radius:50%;overflow:hidden;background:#edf3f7;border:1px solid #d5e0e8;color:#5a6f7a;display:inline-flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:800}.entity-avatar img{width:100%;height:100%;object-fit:cover;transform-origin:center}.avatar-editor{border:1px solid #d8e5ec;border-radius:12px;background:#f9fcfe;padding:10px;display:grid;gap:10px}.avatar-editor-head strong{font-size:.86rem;color:#39535d}.avatar-editor-body{display:grid;grid-template-columns:120px 1fr;gap:12px;align-items:start}.avatar-editor-preview{width:120px;height:120px;border-radius:50%;overflow:hidden;background:#ebf2f7;border:1px solid #cfdce5;display:grid;place-items:center;color:#6a7f88;font-size:.8rem;font-weight:700}.avatar-editor-preview.has-image{cursor:grab}.avatar-editor-preview.has-image:active{cursor:grabbing}.avatar-editor-preview img{width:100%;height:100%;object-fit:cover;object-position:50% 50%;transform-origin:center;-webkit-user-select:none;user-select:none;pointer-events:none}.avatar-editor-controls{display:grid;gap:8px}.avatar-editor-actions{display:flex;flex-wrap:wrap;gap:8px}.avatar-editor-controls label{font-size:.8rem;color:#4d6670;font-weight:700}.avatar-editor-controls input[type=range]{width:100%;padding:0}@media(max-width:1320px){.ticket-create-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-create-wide{grid-column:1 / -1}}@media(max-width:1180px),(max-width:1360px)and (orientation:portrait){.tickets-v2-head{flex-direction:column;gap:12px}.tickets-v2-head-actions{flex:none;width:100%;justify-content:flex-start}.tickets-v2-primary-actions{justify-content:flex-start}.tickets-v2-searchbox{min-width:0;max-width:none;width:100%}.tickets-v2-stats-row{grid-template-columns:repeat(2,minmax(0,1fr))}.tickets-v2-stat-actions{grid-column:1 / -1;width:100%;justify-content:flex-start;flex-wrap:wrap}.tickets-v2-table-card .ticket-table{width:100%;min-width:0;table-layout:fixed}.tickets-v2-table-card .ticket-table .tickets-optional,.tickets-v2-table-card .ticket-table .wide-only{display:none}.tickets-v2-table-card .ticket-table .compact-only{display:inline-flex}.tickets-v2-table-card .ticket-col-ticket{width:9%}.tickets-v2-table-card .ticket-col-client{width:18%}.tickets-v2-table-card .ticket-col-category{width:22%}.tickets-v2-table-card .ticket-col-priority,.tickets-v2-table-card .ticket-col-status{width:6%;text-align:center}.tickets-v2-table-card .ticket-col-technician{width:13%}.tickets-v2-table-card .ticket-col-sla{width:12%}.tickets-v2-table-card .ticket-col-action{width:14%}.tickets-v2-table-card .ticket-table thead th,.tickets-v2-table-card .ticket-table tbody td{padding-left:8px;padding-right:8px}.tickets-toolbar{flex-direction:column;align-items:stretch}.tickets-toolbar-actions{justify-content:flex-start;flex-wrap:wrap}.tickets-heading-row{flex-direction:column;align-items:flex-start}.tickets-heading-actions{flex-wrap:wrap}.tickets-meta-filters{flex-direction:column;align-items:stretch}.compact-field{justify-content:space-between}.compact-field select{width:100%;min-width:0}.ticket-create-grid{grid-template-columns:1fr}.ticket-create-wide{grid-column:1}.avatar-editor-body{grid-template-columns:1fr}.avatar-editor-preview{margin:0 auto}}@media(max-width:720px){.tickets-layout{padding:12px}.tickets-v2-title-wrap h2{font-size:1.65rem}.tickets-v2-title-wrap p{font-size:.95rem}.tickets-v2-primary-actions,.tickets-v2-stat-actions{width:100%}.tickets-v2-stats-row{grid-template-columns:1fr}.tickets-v2-stat-actions{grid-column:auto}.tickets-v2-primary-btn,.tickets-v2-ghost-btn,.tickets-v2-ghost-btn.wide{width:100%;min-width:0;justify-content:center}.tickets-v2-resolved-tools,.tickets-v2-month-filter,.tickets-v2-month-select,.tickets-v2-month-apply-btn{width:100%}.tickets-v2-month-select{min-width:0}.tickets-v2-stat-card{min-height:76px;padding:10px 12px}.tickets-v2-stat-copy strong{font-size:1.55rem}.tickets-v2-table-card{border:none;background:transparent;box-shadow:none;overflow:visible}.tickets-v2-table-card .ticket-table-shell{overflow:visible;background:transparent}.tickets-v2-table-card .ticket-table{display:block;width:100%;min-width:0;border-collapse:separate;border-spacing:0}.tickets-v2-table-card .ticket-table thead{display:none}.tickets-v2-table-card .ticket-table tbody,.tickets-v2-table-card .ticket-table tr,.tickets-v2-table-card .ticket-table td{display:block;width:100%}.tickets-v2-table-card .ticket-table tbody tr{height:auto;margin-bottom:10px;border:1px solid #dbe4f3;border-radius:12px;background:#fff;box-shadow:0 8px 18px #162c4f0f;padding:10px 12px}.tickets-v2-table-card .ticket-table tbody td{height:auto;display:grid;grid-template-columns:minmax(82px,.36fr) minmax(0,1fr);align-items:center;gap:10px;border-bottom:1px solid #edf2fb;padding:9px 0;text-align:left}.tickets-v2-table-card .ticket-table tbody td:last-child{border-bottom:none;padding-bottom:0}.tickets-v2-table-card .ticket-table tbody td:before{content:attr(data-label);color:#6a7f9e;font-size:.68rem;font-weight:800;letter-spacing:.02em;text-transform:uppercase}.tickets-v2-table-card .ticket-table tbody td.table-empty{display:block;padding:18px 8px}.tickets-v2-table-card .ticket-table tbody td.table-empty:before{content:none}.tickets-v2-table-card .status-badge{min-width:0;width:fit-content}.sla-double{min-width:0}.sla-row{grid-template-columns:14px minmax(44px,1fr) auto}.tickets-v2-pagination{align-items:stretch;flex-direction:column}.tickets-v2-pagination-controls{width:100%}.tickets-v2-page-btn,.tickets-v2-page-current{flex:1}}@media(max-width:1180px),(max-width:1360px)and (orientation:portrait){.user-tickets-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.user-tickets-layout .tickets-v2-head-actions,.user-tickets-layout .tickets-v2-primary-actions{width:auto}}@media(max-width:720px){.user-tickets-layout{border-radius:14px}.user-tickets-layout .tickets-v2-head{padding:20px 16px 17px}.user-tickets-layout .tickets-v2-title-wrap h2{font-size:1.8rem}.user-tickets-layout .tickets-v2-title-wrap p{font-size:.86rem;line-height:1.45}.user-tickets-layout .tickets-v2-head-actions,.user-tickets-layout .tickets-v2-primary-actions{width:100%}.user-tickets-stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:12px 12px 14px}.user-tickets-stats .tickets-v2-stat-card{min-height:92px;gap:9px;padding:11px}.user-tickets-stats .tickets-v2-stat-icon{width:36px;height:36px;border-radius:11px}.user-tickets-stats .tickets-v2-stat-icon svg{width:20px;height:20px}.user-tickets-stats .tickets-v2-stat-copy small{font-size:.68rem}.user-tickets-stats .tickets-v2-stat-copy strong{margin:2px 0 0;font-size:1.5rem}.user-tickets-stats .tickets-v2-stat-copy>span{display:none}.user-tickets-toolbar{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;padding:0 12px 14px}.user-tickets-searchbox{width:100%;min-height:42px}.user-tickets-result-count{grid-column:1 / -1;grid-row:2;margin:0}.user-tickets-refresh{width:42px;min-width:42px;padding:0;justify-content:center;font-size:0}.user-tickets-refresh svg{width:19px;height:19px}.user-tickets-layout>.tickets-v2-table-card{margin:0 12px 16px;overflow:hidden;border:1px solid #d9e4f5;border-radius:13px;background:#fff;box-shadow:0 7px 18px #162c4f0d}.user-tickets-list-head{padding:13px 14px}.user-tickets-list-head p{display:none}.user-tickets-layout .tickets-v2-table-card .ticket-table-shell{padding:10px}.user-tickets-layout .tickets-v2-table-card .ticket-table tbody tr{margin-bottom:10px}.user-tickets-empty{min-height:300px;padding:30px 18px 36px}.user-tickets-empty-icon{width:70px;height:70px;border-radius:20px}.user-tickets-empty-icon svg{width:42px;height:42px}.user-tickets-empty h3{font-size:1.05rem}.user-tickets-empty p{font-size:.8rem}}.sla-double{display:grid;gap:5px;min-width:220px}.sla-compact{flex-direction:column;align-items:flex-start;gap:2px;color:#506788;font-size:.72rem;font-weight:800;line-height:1.2;white-space:nowrap}.sla-row{display:grid;grid-template-columns:14px minmax(80px,1fr) auto;align-items:center;gap:6px}.sla-kind{width:14px;font-size:.68rem;font-weight:800;color:#5e6d84}.sla-row .sla-track{width:100%;height:7px}.sla-fill.response{background:linear-gradient(90deg,#3f7ef6,#6c9dff)}.sla-fill.solution{background:linear-gradient(90deg,#2fbe74,#5ad28f)}.status-action-btn{width:30px;height:30px;border-radius:50%;border:none;display:inline-flex;align-items:center;justify-content:center;color:#fff;font-size:.82rem;font-weight:800;cursor:pointer}.status-action-btn.play{background:linear-gradient(180deg,#ffd85a,#f2c335);color:#6e5200}.status-action-btn:disabled{opacity:.55;cursor:not-allowed}.status-assigned-check{width:30px;height:30px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:linear-gradient(180deg,#35c97a,#28b26b);color:#fff;font-size:.9rem;font-weight:800}.ticket-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:70;background:#19323959;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:grid;place-items:center;padding:20px}.ticket-modal-card{width:min(1020px,100%);max-height:calc(100vh - 40px);overflow:auto;background:var(--panel);border:1px solid var(--panel-border);border-radius:18px;box-shadow:var(--shadow)}.ticket-create-modal{width:min(940px,100%);overflow:hidden;display:flex;flex-direction:column;border-color:#cbd9e8;box-shadow:0 24px 70px #0c1f3b3d}.ticket-modal-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--panel-border)}.ticket-modal-header h3{color:var(--text);font-size:1.3rem}.ticket-create-header{flex:0 0 auto;padding:20px 24px;background:radial-gradient(circle at 88% 20%,rgba(37,99,235,.11),transparent 28%),linear-gradient(135deg,#fff,#f4f8ff)}.ticket-create-title{min-width:0;display:flex;align-items:center;gap:14px}.ticket-create-title-icon{width:44px;height:44px;flex:0 0 44px;display:inline-flex;align-items:center;justify-content:center;border-radius:14px;background:linear-gradient(145deg,#2563eb,#1746c8);box-shadow:0 8px 20px #2563eb40;color:#fff;font-size:1.7rem;font-weight:400;line-height:1}.ticket-create-eyebrow{display:block;margin-bottom:2px;color:#2563eb;font-size:.7rem;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.ticket-create-header h3{margin:0;font-size:1.35rem}.ticket-create-header p{margin:3px 0 0;color:#64748b;font-size:.86rem}.ticket-modal-close{border:none;background:transparent;color:#7a879b;font-size:1.1rem;width:28px;height:28px;padding:0;border-radius:6px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;flex:0 0 28px;line-height:1}.ticket-modal-close:hover{background:#edf2f7}.ticket-modal-form{padding:18px 20px 20px;display:grid;gap:14px}.ticket-create-form{min-height:0;overflow-y:auto;padding:18px 20px 0;gap:14px;background:#f4f7fb}.ticket-create-section{display:grid;gap:14px;padding:16px;border:1px solid #dce5f0;border-radius:14px;background:#fff;box-shadow:0 4px 14px #1e406e0a}.ticket-create-section-heading{display:flex;align-items:center;gap:11px}.ticket-create-section-heading>span{width:28px;height:28px;flex:0 0 28px;display:inline-flex;align-items:center;justify-content:center;border-radius:9px;background:#e8f0ff;color:#2158d5;font-size:.78rem;font-weight:800}.ticket-create-section-heading h4{margin:0;color:#17304f;font-size:.94rem}.ticket-create-section-heading h4 small{margin-left:6px;color:#7b8ba1;font-size:.72rem;font-weight:600}.ticket-create-section-heading p{margin:2px 0 0;color:#718096;font-size:.78rem}.ticket-create-field-label{display:flex;align-items:center;justify-content:space-between;gap:12px}.ticket-create-field-label small{color:#7b8ba1;font-size:.72rem;font-weight:600}.ticket-create-section .ticket-modal-field textarea{min-height:140px;line-height:1.55}.ticket-modal-grid-top{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.ticket-modal-field{display:grid;gap:8px;color:var(--text);font-size:.86rem;font-weight:700}.ticket-modal-field input,.ticket-modal-field select,.ticket-modal-field textarea{background:#fff;border:1px solid #bdd2d8;color:var(--text);border-radius:10px;padding:10px 12px;font-size:.92rem;width:100%}.ticket-modal-field input[readonly]{color:#485669;background:#f5f8fb}.ticket-requester-select{position:relative;min-width:0}.ticket-requester-select-trigger,.ticket-requester-readonly{width:100%;min-height:42px;display:flex;align-items:center;overflow:hidden;border:1px solid #bdd2d8;border-radius:10px;padding:10px 12px;background:#fff;color:var(--text);font:inherit;font-size:.92rem;font-weight:400;text-align:left}.ticket-requester-select-trigger{cursor:pointer}.ticket-requester-select-trigger:hover{transform:none;filter:none}.ticket-requester-select-trigger:focus-visible{outline:2px solid #93c5fd;outline-offset:1px;border-color:#2563eb}.ticket-requester-select-trigger:disabled{cursor:not-allowed;background:#f5f8fb;color:#7a879b}.ticket-requester-readonly{background:#f5f8fb}.ticket-requester-meta{color:#2563eb;font-weight:600}.ticket-requester-chevron{flex:0 0 auto;margin-left:auto;padding-left:10px;color:#52677c;font-size:1rem}.ticket-requester-options{position:absolute;z-index:20;top:calc(100% + 5px);left:0;width:100%;max-height:320px;overflow-y:auto;padding:5px;border:1px solid #b9cde0;border-radius:10px;background:#fff;box-shadow:0 14px 32px #1932392e}.ticket-requester-options button{width:100%;display:block;border:0;border-radius:7px;padding:9px 10px;background:transparent;color:var(--text);font-size:.92rem;text-align:left;cursor:pointer}.ticket-requester-options button:hover,.ticket-requester-options button:focus-visible{outline:none;background:#eff6ff;transform:none;filter:none}.ticket-requester-options button.is-selected{background:#dbeafe}.ticket-modal-field textarea{resize:vertical;min-height:190px}.ticket-template-block{display:grid;gap:12px;border:1px solid #dbe5f1;border-radius:12px;padding:12px;background:#f7fafe}.ticket-template-block h4{margin:0;font-size:.98rem;color:#314564}.ticket-template-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ticket-template-choice-block{display:grid;gap:8px;border:1px solid #dbe5f1;border-radius:10px;background:#fff;padding:10px 12px}.ticket-template-choice-block p{margin:0;font-size:.86rem;color:#354c69;font-weight:700}.ticket-template-choice-row{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.ticket-template-choice{display:inline-flex;align-items:center;gap:6px;font-size:.86rem;color:#3f5674;font-weight:600}.ticket-template-choice input[type=checkbox]{width:16px;height:16px;margin:0}.ticket-editor-toolbar{display:flex;align-items:center;gap:6px;flex-wrap:wrap;padding:8px;border:1px solid #bdd2d8;border-radius:10px;background:#f5f8fb}.editor-tool-btn{border:1px solid #c6d5e1;background:#fff;color:#43556f;font-size:.78rem;min-width:36px;height:30px;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;padding:0 8px;cursor:pointer}.editor-tool-btn:hover{background:#eef4fb}.editor-divider{width:1px;height:18px;background:#c7d4df;margin:0 2px}.ticket-hidden-file-input{display:none}.ticket-upload-dropzone{display:grid;justify-items:center;gap:8px;padding:20px 18px;border:1.5px dashed #9fb8d8;border-radius:13px;background:linear-gradient(180deg,#f8fbff,#f3f7fc);text-align:center;transition:border-color .16s ease,background .16s ease}.ticket-upload-dropzone:hover{border-color:#4d7fe5;background:#f4f8ff}.ticket-upload-icon{width:38px;height:38px;display:inline-flex;align-items:center;justify-content:center;border:1px solid #c7d7ed;border-radius:12px;background:#fff;color:#2563eb;font-size:1.25rem;font-weight:800;box-shadow:0 5px 14px #2563eb1a}.ticket-upload-copy{display:grid;gap:2px}.ticket-upload-copy strong{color:#263c59;font-size:.86rem}.ticket-upload-copy span,.ticket-upload-dropzone>small{color:#718096;font-size:.75rem}.ticket-upload-actions{display:flex;justify-content:center;gap:8px;flex-wrap:wrap;margin:3px 0}.ticket-upload-button{min-height:34px;border:1px solid #bfd0e5;border-radius:9px;padding:7px 12px;background:#fff;color:#36506f;font-size:.78rem;font-weight:750;cursor:pointer}.ticket-upload-button.primary{border-color:#2563eb;background:#2563eb;color:#fff}.ticket-upload-button:hover:not(:disabled){transform:translateY(-1px);filter:brightness(.98)}.ticket-upload-button:disabled{opacity:.5;cursor:not-allowed}.ticket-selected-attachment-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.ticket-selected-attachment{min-width:0;display:grid;grid-template-columns:58px minmax(0,1fr) 28px;align-items:center;gap:10px;padding:7px;border:1px solid #d5e0ed;border-radius:11px;background:#fff}.ticket-selected-attachment-preview{width:58px;height:48px;overflow:hidden;display:flex;align-items:center;justify-content:center;border-radius:8px;background:#e8eef7;color:#47617f;font-size:.68rem;font-weight:800}.ticket-selected-attachment-preview img{width:100%;height:100%;object-fit:cover}.ticket-selected-attachment-preview.video{background:#e9e5ff;color:#6653b8}.ticket-selected-attachment-info{min-width:0;display:grid;gap:3px}.ticket-selected-attachment-info strong{overflow:hidden;color:#2e425e;font-size:.78rem;text-overflow:ellipsis;white-space:nowrap}.ticket-selected-attachment-info span{color:#7a8ba1;font-size:.7rem}.ticket-selected-attachment-remove{width:26px;height:26px;border:0;border-radius:8px;padding:0;background:#fff0f1;color:#cc3b4b;font-size:1rem;cursor:pointer}.ticket-selected-attachment-remove:hover{background:#ffe1e4}.ticket-create-error{display:flex;align-items:flex-start;gap:9px;padding:10px 12px;border:1px solid #fecaca;border-radius:10px;background:#fff5f5;color:#a52635}.ticket-create-error>span{width:20px;height:20px;flex:0 0 20px;display:inline-flex;align-items:center;justify-content:center;border-radius:50%;background:#e2495b;color:#fff;font-size:.72rem;font-weight:800}.ticket-create-error p{margin:1px 0 0;font-size:.78rem;font-weight:650}.ticket-attachment-list{display:flex;flex-wrap:wrap;gap:6px}.ticket-attachment-chip{display:inline-flex;align-items:center;gap:6px;background:#e8f0fb;color:#304b73;border:1px solid #c5d8f4;border-radius:999px;padding:4px 8px;font-size:.75rem;font-weight:600}.ticket-attachment-remove{border:none;background:#ccdae9;color:#2d4568;width:18px;height:18px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:.7rem;padding:0;cursor:pointer}.ticket-modal-field input::placeholder,.ticket-modal-field textarea::placeholder{color:#8a97ab}.ticket-modal-actions{display:flex;justify-content:flex-end;gap:10px}.ticket-create-modal .ticket-modal-actions{position:sticky;bottom:0;z-index:5;align-items:center;justify-content:space-between;margin:0 -20px;padding:14px 20px;border-top:1px solid #dce5f0;background:#fffffff5;box-shadow:0 -8px 24px #253b590f;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.ticket-create-modal .ticket-modal-actions>div{display:flex;gap:9px}.ticket-create-submit-note{color:#718096;font-size:.75rem}.ticket-modal-cancel,.ticket-modal-save{border:none;border-radius:999px;padding:9px 16px;font-size:.88rem;font-weight:700;cursor:pointer}.ticket-modal-cancel{background:#596174;color:#f2f5fb}.ticket-modal-save{background:linear-gradient(180deg,#36ca7a,#28b66b);color:#fff}.ticket-create-modal .ticket-modal-cancel,.ticket-create-modal .ticket-modal-save{min-height:40px;border-radius:10px;padding:9px 17px}.ticket-create-modal .ticket-modal-cancel{border:1px solid #cbd6e4;background:#fff;color:#4c5e75}.ticket-create-modal .ticket-modal-save{min-width:132px;background:linear-gradient(135deg,#2563eb,#194bc5);box-shadow:0 7px 17px #2563eb38}.ticket-create-modal .ticket-modal-cancel:disabled,.ticket-create-modal .ticket-modal-save:disabled,.ticket-create-modal .ticket-modal-close:disabled{opacity:.55;cursor:not-allowed}@media(max-width:860px){.ticket-modal-grid-top,.ticket-template-grid{grid-template-columns:1fr}.ticket-modal-actions{justify-content:stretch;flex-direction:column}.ticket-modal-cancel,.ticket-modal-save{width:100%}.ticket-create-modal .ticket-modal-actions{align-items:stretch;padding-bottom:max(14px,env(safe-area-inset-bottom))}.ticket-create-modal .ticket-modal-actions>div{width:100%}.ticket-create-submit-note{text-align:center}}@media(max-width:640px){.ticket-modal-overlay{padding:0}.ticket-create-modal{width:100%;max-height:100dvh;min-height:100dvh;border:0;border-radius:0}.ticket-create-header{padding:15px 16px}.ticket-create-title-icon{width:38px;height:38px;flex-basis:38px;border-radius:11px}.ticket-create-header p{display:none}.ticket-create-form{padding:12px 12px 0}.ticket-create-section{padding:13px;border-radius:12px}.ticket-create-section-heading p{display:none}.ticket-selected-attachment-list{grid-template-columns:1fr}.ticket-upload-dropzone{padding:16px 12px}.ticket-create-modal .ticket-modal-actions{margin:0 -12px;padding-left:12px;padding-right:12px}}.ticket-protocol-btn{background:none;border:none;padding:0;color:#4a65d4;font-size:.84rem;font-weight:700;cursor:pointer;text-decoration:underline;text-underline-offset:2px}.ticket-protocol-btn:hover{color:#2a45b4}.ticket-detail-card{width:min(760px,100%);max-height:calc(100vh - 40px);overflow:auto;background:#fff;border-radius:12px;box-shadow:0 8px 40px #0000002e}.ticket-detail-body{padding:20px 24px 24px;display:grid;grid-template-columns:1fr 1fr;gap:16px 24px}.ticket-detail-section{display:flex;flex-direction:column;gap:4px}.ticket-detail-section h4{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:#7a879b;margin:0 0 4px}.ticket-detail-section p{margin:0;font-size:.88rem;color:#2c3a4a;line-height:1.5}.ticket-detail-full{grid-column:1 / -1}.ticket-detail-description{white-space:pre-wrap;background:#f5f7fb;border-radius:6px;padding:10px 12px;font-size:.86rem;color:#2c3a4a;line-height:1.6}.ticket-history-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:8px}.ticket-history-item{display:flex;flex-wrap:wrap;align-items:baseline;gap:6px 10px;font-size:.84rem;padding:8px 10px;background:#f5f7fb;border-radius:6px;color:#2c3a4a}.ticket-history-time{color:#7a879b;font-size:.78rem;flex-shrink:0}.ticket-history-actor{color:#4a65d4;font-weight:600}.ticket-history-note{color:#4a5568;font-style:italic;flex-basis:100%;white-space:pre-line}.tdp-page{display:grid;gap:14px}.tdp-loading{min-height:50vh;display:grid;place-content:center;gap:10px;color:var(--muted);text-align:center}.tdp-topbar{background:#ffffffd6;border:1px solid var(--panel-border);border-radius:16px;box-shadow:var(--shadow);padding:14px 16px;display:flex;justify-content:space-between;align-items:center;gap:14px}.tdp-topbar-left{display:flex;align-items:center;gap:12px}.tdp-topbar-left h2{font-size:1.22rem;color:#253c42}.tdp-breadcrumb{margin:0 0 2px;color:#647980;font-size:.78rem;text-transform:uppercase;letter-spacing:.06em}.tdp-topbar-right{display:flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end}.tdp-back-btn{background:#fff;border:1px solid #cfdbdf;border-radius:10px;padding:8px 12px;display:inline-flex;align-items:center;font-size:.84rem;font-weight:700;cursor:pointer;color:#3b5761;text-decoration:none;white-space:nowrap}.tdp-back-btn:hover{background:#f3f7f9}.tdp-last-sync{font-size:.76rem;color:#677a82;border:1px solid #d5e2e6;border-radius:999px;padding:4px 10px;background:#f5f9fb}.tdp-priority-pill{border-radius:999px;padding:4px 10px;color:#fff;font-size:.74rem;font-weight:800}.tdp-priority-pill.low{background:#2fb875}.tdp-priority-pill.medium{background:#e6ab33}.tdp-priority-pill.high{background:#e15959}.tdp-priority-pill.critical{background:#8b2ad5}.tdp-error{margin:0 2px}.tdp-main-card{background:var(--panel);border:1px solid var(--panel-border);border-radius:20px;box-shadow:var(--shadow);display:grid;grid-template-columns:minmax(0,1.65fr) minmax(0,1fr);overflow:hidden;height:calc(100vh - 220px);min-height:560px}.tdp-chat-panel{display:flex;flex-direction:column;min-height:0;background:radial-gradient(circle at top right,#edf8fb 0,transparent 30%),linear-gradient(180deg,#fff,#fbfeff)}.tdp-chat-header{padding:14px 18px;border-bottom:1px solid #deeaee;display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.tdp-chat-header h3{font-size:1.02rem;color:#263f46}.tdp-chat-header p{margin-top:2px;color:#628089;font-size:.82rem}.tdp-anydesk-highlight{color:#c23b3b;font-weight:800}.tdp-anydesk-highlight strong{color:#c23b3b}.tdp-live-indicator{display:inline-flex;align-items:center;gap:8px;color:#48707a;font-size:.75rem}.tdp-live-dot{width:9px;height:9px;border-radius:50%;background:#32c47f;box-shadow:0 0 0 4px #32c47f2e}.tdp-chat-scroll{flex:1;overflow-y:auto;padding:16px 18px;display:flex;flex-direction:column;gap:10px}.tdp-chat-empty{text-align:center;color:#6e848b;margin:40px 0}.tdp-date-separator{display:flex;justify-content:center;margin:10px 0 4px}.tdp-date-separator span{font-size:.72rem;font-weight:700;color:#5f7880;background:#eaf2f4;border:1px solid #d4e4e8;border-radius:999px;padding:4px 10px}.tdp-system-row{display:grid;gap:2px;justify-items:center;color:#60767c;font-size:.78rem}.tdp-system-row span{background:#eef5f8;border:1px solid #d5e2e8;border-radius:999px;padding:4px 10px}.tdp-system-row time{font-size:.7rem;color:#7b8f95}.tdp-chat-row{display:flex;align-items:flex-start;gap:8px}.tdp-chat-row.user{justify-content:flex-start}.tdp-chat-row.tech,.tdp-chat-row.admin{justify-content:flex-end}.tdp-avatar{width:34px;height:34px;border-radius:50%;background:linear-gradient(180deg,#4f80ff,#3d6de9);color:#fff;font-size:.74rem;font-weight:800;display:grid;place-content:center;flex-shrink:0;border:2px solid rgba(255,255,255,.85);box-shadow:0 6px 14px #2c547029}.tdp-avatar-image{width:100%;height:100%;object-fit:cover;transform-origin:center}.tdp-chat-row.tech .tdp-avatar{background:linear-gradient(180deg,#26be73,#1ca35f);order:2}.tdp-chat-row.admin .tdp-avatar{background:linear-gradient(180deg,#4f80ff,#2f63dd);order:2}.tdp-chat-bubble{max-width:min(76%,680px);border-radius:14px;padding:10px 12px;box-shadow:0 6px 16px #1d435114;display:grid;gap:6px}.tdp-chat-bubble.user{border-top-left-radius:4px;background:#f5f8fb;border:1px solid #dce5ec}.tdp-chat-bubble.tech{border-top-right-radius:4px;background:#e8f7ef;border:1px solid #c8ead6}.tdp-chat-bubble.admin{border-top-right-radius:4px;background:#eaf2ff;border:1px solid #c7dafc}.tdp-chat-bubble header{display:flex;justify-content:space-between;gap:10px;align-items:baseline}.tdp-chat-bubble header strong{font-size:.9rem;color:#334e57}.tdp-chat-bubble header time{font-size:.8rem;color:#6e848b}.tdp-chat-bubble p{margin:0;white-space:pre-wrap;color:#243e48;font-size:1.02rem;line-height:1.55}.tdp-msg-state{justify-self:flex-end;font-size:.78rem;color:#4d7060;font-weight:700}.tdp-msg-attachments{list-style:none;margin:0;padding:0;display:grid;gap:4px}.tdp-attach-kind{border-radius:999px;padding:2px 7px;font-size:.66rem;font-weight:800;color:#fff;align-self:start;margin-top:2px}.tdp-attach-kind.image{background:#4f80ff}.tdp-attach-kind.video{background:#b24bd2}.tdp-attach-kind.file{background:#5b7082}.tdp-attachment-item{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:start;gap:8px;width:100%;max-width:100%;padding:7px;border:1px solid #d8e6eb;border-radius:8px;background:#f8fcfd;color:#2b4a53;font-size:.9rem}.tdp-chat-bubble.tech .tdp-attachment-item{border-color:#bbe2c8;background:#f4fff8}.tdp-chat-bubble.admin .tdp-attachment-item{border-color:#bfd4fb;background:#f5f9ff}.tdp-chat-bubble.user .tdp-attachment-item{border-color:#d2e1ee;background:#f8fbff}.tdp-attachment-item.unavailable{opacity:.72}.tdp-attachment-content,.tdp-attachment-meta{min-width:0;display:grid;gap:5px}.tdp-attachment-name{color:#1f4d68;font-weight:700;text-decoration:none;overflow-wrap:anywhere}.tdp-attachment-name:hover{text-decoration:underline}.tdp-attachment-subtext{color:#66808a;font-size:.76rem;line-height:1.2}.tdp-attachment-download{justify-self:start;border:1px solid #c9dde5;border-radius:999px;padding:3px 9px;background:#fff;color:#24566d;font-size:.74rem;font-weight:800;text-decoration:none}.tdp-attachment-download:hover{background:#eef7fa}.tdp-attachment-preview-link{display:block;width:min(260px,100%)}.tdp-attachment-preview{width:min(260px,100%);max-height:180px;border:1px solid #d2e1e8;border-radius:8px;background:#0f1f27;object-fit:contain;display:block}.tdp-attachment-preview.video{background:#0f1f27}.tdp-typing-indicator{margin:4px 0 0;color:#5e7881;font-size:.9rem;font-style:italic}.tdp-avatar{display:none}.tdp-chat-compose{border-top:1px solid #deeaee;background:#fff;padding:12px 14px;display:grid;gap:8px}.tdp-compose-files{display:flex;flex-wrap:wrap;gap:6px}.tdp-compose-file-chip{display:inline-flex;align-items:center;gap:6px;background:#edf3f7;border:1px solid #d3e0e9;border-radius:999px;padding:4px 8px;font-size:.74rem}.tdp-compose-file-chip button{border:none;border-radius:50%;width:16px;height:16px;padding:0;background:#c9d7e1;color:#2c4550;font-size:.66rem}.tdp-compose-row{display:grid;grid-template-columns:auto 1fr auto;gap:8px;align-items:end}.tdp-attach-btn{background:linear-gradient(180deg,#f0f4fb,#e0e9f6);border:1px solid #c8d7ea;color:#3a5575;border-radius:10px;font-size:.8rem;font-weight:700;padding:8px 12px}.tdp-chat-input{width:100%;min-height:48px;max-height:160px;resize:vertical;border-radius:11px;border:1px solid #c8d7df;padding:10px 12px;font-size:.9rem}.tdp-chat-input:focus{outline:none;border-color:#5a8ea0;box-shadow:0 0 0 3px #5a8ea026}.tdp-chat-send{padding:10px 14px;border-radius:10px;background:linear-gradient(180deg,#22b96d,#169f5b);color:#fff;border:none;font-size:.84rem;font-weight:800}.tdp-chat-send:disabled{opacity:.56;cursor:not-allowed}.tdp-chat-closed{border-top:1px solid #deeaee;padding:14px;text-align:center;color:#677f86;background:#f7fbfd;font-size:.84rem}.tdp-chat-panel.completion{background:radial-gradient(circle at top right,#eef7ff 0,transparent 34%),linear-gradient(180deg,#fff,#f7fbfd)}.tdp-completion-header{background:#ffffffc7}.tdp-completion-scroll{flex:1;min-height:0;overflow-y:auto;padding:22px;display:grid;align-content:start}.tdp-completion-card{min-height:100%;border:1px solid #d7e5ec;border-radius:13px;background:radial-gradient(circle at 100% 0%,rgba(46,111,236,.08) 0,transparent 34%),linear-gradient(180deg,#fff,#fbfdff);box-shadow:0 12px 28px #183f5314;padding:22px;display:flex;flex-direction:column;gap:18px}.tdp-completion-title-row{display:flex;align-items:center;gap:12px}.tdp-completion-title-row small{display:block;color:#607984;font-size:.74rem;font-weight:800;letter-spacing:.05em;text-transform:uppercase}.tdp-completion-title-row h4{margin:2px 0 0;color:#203b46;font-family:Sora,sans-serif;font-size:clamp(1.05rem,1.4vw,1.35rem);line-height:1.3}.tdp-completion-icon{width:42px;height:42px;border-radius:999px;background:linear-gradient(180deg,#2fb875,#21985f);color:#fff;display:inline-flex;align-items:center;justify-content:center;flex:0 0 42px;font-size:.72rem;font-weight:900;box-shadow:0 8px 18px #21985f42}.tdp-completion-note{margin:0;border:1px solid #cfe6d8;border-radius:12px;background:#f2fbf6;color:#213f31;padding:18px;font-size:clamp(1.08rem,1.45vw,1.45rem);line-height:1.55;white-space:pre-wrap}.tdp-completion-note.empty{border-color:#ead5a8;background:#fff8e8;color:#765b22}.tdp-completion-meta{margin:auto 0 0;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.tdp-completion-meta div{border:1px solid #d9e7ee;border-radius:10px;background:#ffffffb8;padding:10px;min-width:0}.tdp-completion-meta dt{color:#69808a;font-size:.68rem;font-weight:800;letter-spacing:.05em;text-transform:uppercase}.tdp-completion-meta dd{margin:4px 0 0;color:#233f49;font-size:.92rem;font-weight:800;overflow-wrap:anywhere}.tdp-completed-toggle-bar{border-top:1px solid #deeaee;background:#f7fbfd;padding:12px 14px;display:flex;align-items:center;justify-content:space-between;gap:12px}.tdp-completed-toggle-bar span{color:#5d7680;font-size:.84rem}.tdp-completed-toggle-btn{border:none;border-radius:10px;background:linear-gradient(180deg,#2f75ed,#1d58ca);color:#fff;padding:9px 14px;font-size:.84rem;font-weight:800;white-space:nowrap}.tdp-completed-toggle-btn:hover{transform:translateY(-1px);filter:brightness(1.04)}.tdp-side-panel{border-left:1px solid #dce7ec;background:linear-gradient(180deg,#f8fbfd,#f3f8fb);min-height:0;overflow-y:auto;padding:14px;display:grid;gap:10px}.tdp-side-section{background:#fff;border:1px solid #d9e4e9;border-radius:13px;padding:12px;display:grid;gap:10px}.tdp-side-section h3{font-size:.88rem;color:#304a52}.tdp-side-section h4{margin:0;font-size:.76rem;color:#5f7680;text-transform:uppercase;letter-spacing:.05em}.tdp-kpi-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.tdp-kpi-item{border:1px solid #d9e7ee;border-radius:10px;background:#f6fbff;padding:8px;display:grid;gap:2px}.tdp-kpi-item small{font-size:.68rem;color:#5e7680;text-transform:uppercase;letter-spacing:.05em}.tdp-kpi-item strong{font-size:.82rem;color:#2f4c56}.tdp-actions-wrap{display:flex;gap:6px;flex-wrap:wrap}.tdp-transfer-box{display:grid;gap:8px}.tdp-transfer-modal-overlay{z-index:90;background:#08172694;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px)}.tdp-transfer-modal{width:min(920px,100%);overflow:hidden}.tdp-transfer-modal-header{align-items:flex-start;background:linear-gradient(180deg,#fff,#f7faff)}.tdp-transfer-modal-header>div{display:grid;gap:4px}.tdp-transfer-modal-header p{color:#64748b;font-size:.88rem}.tdp-transfer-modal-body{display:grid;gap:18px;padding:20px}.tdp-transfer-technicians{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px;max-height:min(410px,46vh);overflow-y:auto;padding:2px 4px 4px 2px}.tdp-transfer-technician-card{position:relative;min-width:0;min-height:94px;border:1px solid #d5e0f0;border-radius:14px;background:#fff;color:#1f3557;padding:13px 38px 13px 13px;display:flex;align-items:center;gap:12px;text-align:left;cursor:pointer;box-shadow:0 6px 16px #1836600f;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease,transform .16s ease}.tdp-transfer-technician-card:hover{border-color:#78a7f8;background:#f8fbff;box-shadow:0 9px 20px #2563eb1f;transform:translateY(-1px)}.tdp-transfer-technician-card.selected{border-color:#2e6eea;background:#eef5ff;box-shadow:0 0 0 3px #2e6eea24}.tdp-transfer-technician-avatar{width:56px;height:56px;flex:0 0 56px;overflow:hidden;border:2px solid #d9e6fa;border-radius:50%;background:#eaf2ff;color:#315fba;display:inline-flex;align-items:center;justify-content:center;font-size:.82rem;font-weight:800}.tdp-transfer-technician-avatar img{width:100%;height:100%;object-fit:cover;transform-origin:center}.tdp-transfer-technician-info{min-width:0;display:grid;gap:3px}.tdp-transfer-technician-info strong,.tdp-transfer-technician-info small,.tdp-transfer-technician-info em{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tdp-transfer-technician-info strong{color:#19345f;font-size:.94rem}.tdp-transfer-technician-info small{color:#617697;font-size:.78rem}.tdp-transfer-technician-info em{color:#2e6eea;font-size:.72rem;font-style:normal;font-weight:700}.tdp-transfer-technician-check{position:absolute;top:10px;right:10px;width:22px;height:22px;border:1px solid #cbd9ec;border-radius:50%;background:#fff;color:transparent;display:inline-flex;align-items:center;justify-content:center;font-size:.76rem;font-weight:900}.tdp-transfer-technician-card.selected .tdp-transfer-technician-check{border-color:#2e6eea;background:#2e6eea;color:#fff}.tdp-transfer-error{margin:0;border:1px solid #f3c6c6;border-radius:10px;background:#fff3f3;color:#b33a3a;padding:9px 11px;font-size:.82rem;font-weight:700}.tdp-transfer-reason{display:grid;gap:8px;color:#263f66;font-size:.88rem;font-weight:800}.tdp-transfer-reason textarea{width:100%;min-height:104px;resize:vertical;border:1px solid #c8d7eb;border-radius:11px;background:#fff;color:#243a5d;padding:11px 12px;font:inherit;font-size:.9rem;line-height:1.45}.tdp-transfer-reason textarea:focus{border-color:#4b83ed;outline:3px solid rgba(75,131,237,.14)}.tdp-transfer-reason>small{display:flex;justify-content:space-between;gap:12px;color:#74849c;font-size:.74rem;font-weight:500}.tdp-transfer-modal-actions{padding-top:2px}.tdp-transfer-confirm{background:linear-gradient(180deg,#3f7ff0,#2e63d5)}.tdp-transfer-confirm:disabled,.tdp-transfer-modal-actions button:disabled{opacity:.52;cursor:not-allowed}.tdp-transfer-box select,.tdp-status-editor select,.tdp-status-editor textarea,.tdp-side-section textarea{width:100%;border:1px solid #c9d8df;border-radius:9px;padding:8px 10px;font-size:.82rem;font-family:inherit}.tdp-status-editor{display:grid;gap:8px}.tdp-status-editor label{font-size:.76rem;font-weight:700;color:#4d6872}.tdp-transfer-actions,.tdp-inline-actions{display:flex;gap:8px;flex-wrap:wrap}.tdp-action-primary{border:none;border-radius:10px;padding:8px 12px;background:linear-gradient(180deg,#3f7ff0,#3165dd);color:#fff;font-size:.8rem;font-weight:800}.tdp-action-primary:disabled{opacity:.55;cursor:not-allowed}.tdp-fields-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.tdp-field-item{border:1px solid #dce7ec;border-radius:10px;padding:7px 8px;background:#fbfdff;display:grid;gap:3px}.tdp-field-item small{font-size:.68rem;color:#637d86;text-transform:uppercase;letter-spacing:.05em}.tdp-field-item strong{font-size:.82rem;color:#314f58}.tdp-tag-list{display:flex;flex-wrap:wrap;gap:6px}.tdp-tag{background:#eef5f9;border:1px solid #d6e5ec;color:#385965;border-radius:999px;padding:4px 8px;font-size:.72rem;font-weight:700}.tdp-desc-text{margin:0;padding:10px;border-radius:10px;border:1px solid #dce8ed;background:#f7fbfd;color:#2f4d56;white-space:pre-wrap;line-height:1.5;font-size:1.5rem}.tdp-empty-inline{margin:0;color:#6c848b;font-size:.8rem}.tdp-attachment-list{list-style:none;margin:0;padding:0;display:grid;gap:5px}.tdp-timeline{list-style:none;margin:0;padding:0;display:grid;gap:8px}.tdp-timeline-item{position:relative;display:grid;grid-template-columns:14px 1fr;gap:8px}.tdp-timeline-dot{width:10px;height:10px;border-radius:50%;margin-top:6px;background:#93a8af;box-shadow:0 0 0 4px #93a8af33}.tdp-timeline-item.open .tdp-timeline-dot{background:#4f80ff;box-shadow:0 0 0 4px #4f80ff33}.tdp-timeline-item.in_progress .tdp-timeline-dot{background:#fddb00;box-shadow:0 0 0 4px #f0b1383d}.tdp-timeline-item.paused .tdp-timeline-dot{background:#7b52d4;box-shadow:0 0 0 4px #7b52d43d}.tdp-timeline-item.transferred .tdp-timeline-dot{background:#fd7300;box-shadow:0 0 0 4px #ffb3b347}.tdp-timeline-item.resolved .tdp-timeline-dot{background:#2fb875;box-shadow:0 0 0 4px #2fb8753d}.tdp-timeline-item.closed .tdp-timeline-dot{background:#717f91;box-shadow:0 0 0 4px #717f9133}.tdp-timeline-content{border:1px solid #d8e4ea;border-radius:10px;padding:8px;background:#f8fcfe;display:grid;gap:4px}.tdp-timeline-top{display:flex;justify-content:space-between;gap:8px;align-items:baseline}.tdp-timeline-top strong{font-size:.8rem;color:#2f4b55}.tdp-timeline-top time{font-size:.7rem;color:#678088}.tdp-timeline-content p{margin:0;font-size:.95rem;color:#58727b;line-height:1.45}.tdp-timeline-note{background:#fff8e8;border:1px solid #f2db9f;border-radius:8px;padding:6px;white-space:pre-line}@media(max-width:1260px){.tdp-main-card{grid-template-columns:1fr;min-height:auto;height:auto}.tdp-side-panel{border-left:none;border-top:1px solid #dce7ec;overflow-y:visible}}@media(max-width:900px){.tdp-topbar{flex-direction:column;align-items:flex-start}.tdp-topbar-right{justify-content:flex-start}.tdp-topbar-left{width:100%;align-items:flex-start;flex-direction:column}.tdp-main-card{border-radius:14px}.tdp-fields-grid,.tdp-kpi-grid,.tdp-compose-row{grid-template-columns:1fr}.tdp-chat-send,.tdp-attach-btn{width:100%}.tdp-chat-bubble{max-width:88%}.tdp-completion-scroll{padding:14px}.tdp-completion-card{padding:16px}.tdp-completion-meta{grid-template-columns:1fr}.tdp-completed-toggle-bar{align-items:stretch;flex-direction:column}.tdp-completed-toggle-btn{width:100%}.tdp-transfer-technicians{grid-template-columns:1fr}.tdp-transfer-modal-body{padding:14px}.tdp-transfer-reason>small{align-items:flex-start;flex-direction:column;gap:4px}}.dash2-page{max-width:none;width:100%;min-width:0}.dash2-shell{background:radial-gradient(circle at 100% 0%,rgba(46,111,236,.05) 0%,transparent 30%),linear-gradient(180deg,#fbfdff,#f6f9ff);border:1px solid #dbe5f3;border-radius:20px;box-shadow:0 18px 42px #11264617;padding:clamp(16px,1.5vw,24px);display:grid;gap:14px;min-width:0;container:dashboard / inline-size}.dash2-header{display:flex;justify-content:space-between;align-items:center;gap:20px;padding-bottom:14px;border-bottom:1px solid #e4ebf5}.dash2-title-wrap{min-width:0}.dash2-eyebrow{display:inline-flex;align-items:center;gap:7px;margin-bottom:5px;color:#2f6fdc;font-size:.72rem;font-weight:850;letter-spacing:.09em;text-transform:uppercase}.dash2-eyebrow i,.dash2-live-status i{width:7px;height:7px;flex:0 0 7px;border-radius:50%;background:#2acb87;box-shadow:0 0 0 4px #2acb871f}.dash2-title-wrap h2{font-size:clamp(1.65rem,2.2vw,2.15rem);color:#122341;line-height:1.1}.dash2-title-wrap p{margin-top:6px;font-size:.94rem;color:#60708c}.dash2-header-meta{display:inline-flex;align-items:center;justify-content:flex-end;gap:9px;color:#2f4265;font-size:.82rem;font-weight:700;flex-wrap:wrap}.dash2-live-status,.dash2-header-meta time{min-height:38px;border:1px solid #dce6f4;border-radius:11px;background:#ffffffd1;display:inline-flex;align-items:center;gap:8px;padding:8px 11px;white-space:nowrap}.dash2-live-status{color:#26805d}.dash2-header-meta time svg{width:17px;height:17px;fill:none;stroke:#5c78a5;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.dash2-bell-btn{width:40px;height:40px;border-radius:12px;border:1px solid #d6e1f2;background:#fff;color:#405a88;position:relative;display:inline-flex;align-items:center;justify-content:center;padding:0}.dash2-bell-btn svg{width:19px;height:19px;fill:currentColor}.dash2-badge{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;border-radius:999px;border:2px solid #fff;background:#e73f3f;color:#fff;font-size:.66rem;font-weight:800;display:inline-flex;align-items:center;justify-content:center;padding:0 4px}.dash2-toolbar{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:12px;padding:13px;border:1px solid #dce6f4;border-radius:15px;background:#f7faffdb;min-width:0}.dash2-filter-grid{min-width:0;display:grid;grid-template-columns:repeat(3,minmax(160px,1fr));gap:10px}.dash2-filter{display:grid;gap:6px;font-size:.8rem;font-weight:700;color:#2f4162}.dash2-filter select,.dash2-filter input{width:100%;height:46px;border:1px solid #cfdced;border-radius:10px;background:#fff;color:#2f4063;font-family:inherit;font-size:.92rem;padding:0 12px;outline:none;transition:border-color .18s ease,box-shadow .18s ease}.dash2-filter select:focus,.dash2-filter input:focus{border-color:#3975e4;box-shadow:0 0 0 3px #3975e421}.dash2-actions{display:inline-flex;align-items:flex-end;gap:8px;justify-self:end}.dash2-btn{border:1px solid #d0dcf0;border-radius:11px;padding:11px 14px;font-size:.9rem;font-weight:700;color:#2f4265;background:#fff;white-space:nowrap;min-height:46px;display:inline-flex;align-items:center;justify-content:center;gap:7px;cursor:pointer;transition:transform .18s ease,box-shadow .18s ease,background .18s ease}.dash2-btn svg{width:17px;height:17px;flex:0 0 17px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}.dash2-btn.ghost:hover{background:#f1f5fd}.dash2-btn.primary{background:linear-gradient(180deg,#2f74f2,#1d57c9);border-color:#1f59cf;color:#fff}.dash2-btn.primary:hover{filter:brightness(1.04)}.dash2-btn.export{border-color:#1e5fd5;background:linear-gradient(180deg,#327bf3,#205dcc);color:#fff;box-shadow:0 7px 16px #205dcc33}.dash2-btn.export:hover{transform:translateY(-1px);box-shadow:0 9px 20px #205dcc42}.dash2-btn:disabled{opacity:.64;cursor:not-allowed}.dash2-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.dash2-kpi-card{min-height:138px;border-radius:16px;border:1px solid #d6e2f3;background:#fff;box-shadow:0 4px 12px #1831570f;padding:16px 17px;position:relative;overflow:hidden;display:grid;align-content:start;gap:5px}.dash2-kpi-card small{font-size:.74rem;font-weight:800;text-transform:uppercase;letter-spacing:.025em}.dash2-kpi-card strong{line-height:1;font-size:2.5rem;color:#1d355f}.dash2-kpi-card span{color:#5a7094;font-size:.82rem;font-weight:600}.dash2-kpi-card .dash2-kpi-icon{position:absolute;right:16px;top:50%;bottom:auto;transform:translateY(-50%);width:58px;height:58px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center}.dash2-kpi-card .dash2-kpi-icon svg{width:26px;height:26px;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;fill:none}.dash2-kpi-card.neutral .dash2-kpi-icon{background:#dbe8ff;color:#6e92d3}.dash2-kpi-card.warning .dash2-kpi-icon{background:#f8ebc8;color:#d39a1e}.dash2-kpi-card.success .dash2-kpi-icon{background:#cdecd9;color:#2b9b61}.dash2-kpi-card.total{border-color:#2e6fe8;background:linear-gradient(135deg,#2f74f2,#2f86ef);color:#fff;box-shadow:0 10px 22px #2359ba54;padding-right:154px}.dash2-kpi-card.total strong,.dash2-kpi-card.total small,.dash2-kpi-card.total span{color:#fff}.dash2-kpi-card.neutral{background:linear-gradient(180deg,#f7faff,#f2f7ff)}.dash2-kpi-card.warning{background:linear-gradient(180deg,#fefbed,#fbf5e2)}.dash2-kpi-card.success{background:linear-gradient(180deg,#f3fbf6,#edf7f0)}.dash2-kpi-card.neutral strong{color:#2667d9}.dash2-kpi-card.warning strong{color:#0f1f3f}.dash2-kpi-card.success strong{color:#1f6b47}.dash2-kpi-topline{display:flex;align-items:center;gap:6px}.dash2-kpi-topline.plain{color:#2f4668}.dash2-info-icon{width:16px;height:16px;color:#97a8c2;flex-shrink:0}.dash2-kpi-card.total .dash2-info-icon{color:#fffc}.dash2-info-icon circle,.dash2-info-icon path{stroke:currentColor;stroke-width:1.55;fill:none;stroke-linecap:round;stroke-linejoin:round}.dash2-kpi-footline{display:inline-flex;align-items:center;gap:6px;margin-top:0}.dash2-kpi-footline small{text-transform:none;letter-spacing:0;font-size:.78rem;color:#eff6ffdb}.dash2-kpi-trend{min-height:22px;padding:1px 8px;border-radius:999px;font-size:.76rem;font-weight:800;display:inline-flex;align-items:center;gap:3px}.dash2-kpi-trend.positive{background:#11c46f3d}.dash2-kpi-trend.negative{background:#eb595c3d}.dash2-kpi-trend.neutral{background:#ffffff2e}.dash2-kpi-sparkline{position:absolute;right:10px;top:50%;transform:translateY(-50%);width:140px;max-width:none;height:56px;margin-top:0}.dash2-kpi-sparkline path{fill:none;stroke:#ffffffe0;stroke-width:2.3}.dash2-kpi-sparkline circle{fill:#fff;stroke:#ffffff8c;stroke-width:1.4}.dash2-insights-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.dash2-insight-card{border:1px solid #d8e2f1;border-radius:14px;background:#fff;box-shadow:0 8px 20px #162e520f;padding:16px;display:grid;gap:7px;min-height:142px}.dash2-insight-card header{display:flex;justify-content:space-between;align-items:center;gap:8px}.dash2-insight-card h3{color:#1b3158;font-size:1.05rem}.dash2-insight-card strong{color:#122b51;font-size:2.01rem;line-height:1}.dash2-insight-card p{color:#596e91;font-size:.95rem}.dash2-delta{min-height:30px;padding:4px 10px;border-radius:999px;font-size:.9rem;font-weight:800;display:inline-flex;align-items:center;gap:5px}.dash2-delta.positive{background:#dff5e8;color:#1f8c4f}.dash2-delta.negative{background:#fee6e6;color:#cf3535}.dash2-delta.neutral{background:#edf3fc;color:#5f7499}.dash2-progress-wrap{display:grid;gap:5px}.dash2-progress-track{width:100%;height:9px;border-radius:999px;background:#edf2fb;border:1px solid #dce6f8;overflow:hidden}.dash2-progress-fill{display:block;height:100%;border-radius:inherit}.dash2-progress-fill.ok{background:linear-gradient(90deg,#2fba74,#49d18b)}.dash2-progress-fill.alert{background:linear-gradient(90deg,#e14f4f,#ea7f64)}.dash2-progress-wrap small{justify-self:end;color:#667d9f;font-size:.78rem;font-weight:700}.dash2-insight-card.status{background:#fff}.dash2-insight-card.status>header{justify-content:flex-start;gap:10px}.dash2-insight-card.status>header h3{font-size:1.03rem;letter-spacing:.02em}.dash2-insight-card.status>header .dash2-info-icon{color:#9aaac3}.dash2-operational-row{margin-top:2px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.dash2-operational-item{display:inline-flex;align-items:center;gap:8px;min-width:0}.dash2-op-icon{width:42px;height:42px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.dash2-op-icon svg{width:23px;height:23px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.dash2-op-copy{display:grid;gap:1px;min-width:0}.dash2-op-copy strong{color:#12274e;font-size:2rem;line-height:1}.dash2-op-copy small{color:#5f7497;font-size:1.01rem;font-weight:700;line-height:1.15;white-space:normal;overflow-wrap:anywhere}.dash2-operational-item.critical .dash2-op-icon{background:#ffefef;color:#e44949}.dash2-operational-item.delayed .dash2-op-icon{background:#fff4de;color:#d6a12b}.dash2-operational-item.ok .dash2-op-icon{background:#e9f8ee;color:#2fa05f}.dash2-main-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(340px,.95fr);align-items:stretch;gap:14px}.dash2-chart-card,.dash2-ranking-card,.dash2-table-card{border:1px solid #d8e2f1;border-radius:16px;background:#fff;box-shadow:0 8px 20px #162e520f;padding:14px;min-width:0}.dash2-chart-card{display:grid;gap:14px;padding:18px 20px 16px}.dash2-chart-card header,.dash2-ranking-card header,.dash2-table-card header{display:flex;justify-content:space-between;align-items:center;gap:8px}.dash2-chart-card h3,.dash2-ranking-card h3,.dash2-table-card h3{color:#1b3158;font-size:1.3rem}.dash2-legend{display:inline-flex;align-items:center;gap:14px}.dash2-legend span{color:#567097;font-size:.88rem;font-weight:700;display:inline-flex;align-items:center;gap:6px}.dash2-legend i{width:13px;height:4px;border-radius:999px;display:inline-block}.dash2-legend i.open{background:#2f74f2}.dash2-legend i.finalized{background:#2eb772}.dash2-chart-scroll{overflow-x:auto;padding-top:8px;max-width:100%}.dash2-chart-viewport{position:relative;min-height:334px}.dash2-trend-svg{width:100%;height:300px;display:block;overflow:visible}.dash2-axis-title{fill:#536a95;font-size:12px;font-weight:800}.dash2-grid-line{stroke:#dfe8f5;stroke-dasharray:4 6;stroke-linecap:round;stroke-width:1;vector-effect:non-scaling-stroke}.dash2-grid-line.baseline{stroke:#cbd6e8;stroke-dasharray:none}.dash2-grid-label{fill:#0b2145;font-size:13px;font-weight:800}.dash2-area.open{fill:url(#dash2-open-area)}.dash2-line{fill:none;stroke-width:2.7;stroke-linecap:round;stroke-linejoin:round;vector-effect:non-scaling-stroke}.dash2-line.open{stroke:#126dff}.dash2-line.finalized{stroke:#2eb772}.dash2-chart-overlay{position:absolute;inset:0 0 auto;height:300px;pointer-events:none}.dash2-chart-marker{position:absolute;z-index:3;display:inline-flex;align-items:center;justify-content:center;line-height:1;transform:translate(-50%,-50%)}.dash2-chart-marker.peak{z-index:5}.dash2-chart-value-label{position:absolute;top:-26px;left:50%;color:#4f6590;font-size:1rem;font-weight:800;transform:translate(-50%)}.dash2-chart-dot-value{width:18px;height:18px;border:2px solid #4f8cff;border-radius:50%;background:#fff;box-shadow:0 0 0 3px #2f74f21a}.dash2-chart-marker.positive .dash2-chart-dot-value{width:40px;height:40px;border:2px solid rgba(255,255,255,.86);background:linear-gradient(180deg,#217dff,#1260de);box-shadow:0 10px 22px #126dff47;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:.94rem;font-weight:900}.dash2-chart-marker.peak .dash2-chart-dot-value{width:44px;height:44px;box-shadow:0 12px 26px #126dff57;font-size:1rem}.dash2-chart-months{display:grid;box-sizing:border-box;gap:3px}.dash2-chart-months span{min-width:0;text-align:center;color:#061b3f;font-size:.95rem;font-weight:800}.dash2-ranking-list{margin-top:10px;display:grid;gap:8px}.dash2-ranking-row{width:100%;border:1px solid #e0e9f7;border-radius:11px;background:#fff;padding:8px 10px;display:grid;grid-template-columns:auto auto auto minmax(90px,1fr) minmax(110px,1fr) auto;align-items:center;gap:8px;color:inherit;cursor:pointer;text-decoration:none}.dash2-ranking-row:hover{background:#f8fbff;border-color:#cbdcf5;transform:translateY(-1px);box-shadow:0 7px 16px #20437514}.dash2-rank-pos{width:22px;height:22px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-size:.73rem;font-weight:800;color:#fff}.dash2-rank-pos.pos-1{background:#efb641}.dash2-rank-pos.pos-2{background:#b8bfcd}.dash2-rank-pos.pos-3{background:#cf8c52}.dash2-rank-pos.pos-4{background:#8ea3c5}.dash2-rank-emote{width:22px;height:22px;display:inline-flex;align-items:center;justify-content:center;font-size:1.35rem;line-height:1}.dash2-rank-avatar{width:50px;height:50px;border-radius:50%;border:1px solid #d6e1f3;background:#edf2fb;color:#395580;font-size:.68rem;font-weight:800;display:inline-flex;align-items:center;justify-content:center;overflow:hidden}.dash2-rank-avatar img{width:100%;height:100%;object-fit:cover;transform-origin:center}.dash2-rank-name{color:#28456f;font-size:.9rem;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dash2-rank-bar{width:100%;height:8px;border-radius:999px;background:#edf2fa;overflow:hidden}.dash2-rank-bar i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#33bc78,#58d192)}.dash2-ranking-row strong{color:#1d3861;font-size:.95rem}.dash2-link-btn{border:none;background:none;color:#2f74f2;font-size:.92rem;font-weight:800;padding:0;cursor:pointer;text-decoration:none}.dash2-link-btn:hover{text-decoration:underline}.dash2-empty{margin:8px 0;color:#6d82a4;font-size:.92rem}.dash2-table-shell{margin-top:10px;overflow-x:auto;border:1px solid #dce6f5;border-radius:11px}.dash2-table{width:100%;min-width:980px;border-collapse:collapse}.dash2-table th,.dash2-table td{padding:10px 12px;text-align:left;border-bottom:1px solid #e4ebf8;color:#304969;font-size:.86rem;white-space:nowrap}.dash2-table th{background:#f5f9ff;color:#657c9f;font-size:.74rem;letter-spacing:.04em;text-transform:uppercase;font-weight:800;position:sticky;top:0;z-index:1}.dash2-table tr:hover td{background:#f8fbff}.dash2-subject-cell{max-width:290px;overflow:hidden;text-overflow:ellipsis}.dash2-ticket-link{border:none;padding:0;color:#2f60d7;background:none;font-size:.86rem;font-weight:800;text-decoration:underline;text-underline-offset:2px}.dash2-ticket-link:hover{color:#183f9f}.dash2-sla-pill{border-radius:999px;padding:5px 10px;font-size:.75rem;font-weight:800;display:inline-flex;align-items:center;justify-content:center}.dash2-sla-pill.in_sla{background:#dff5e7;color:#1f8d50}.dash2-sla-pill.delayed{background:#fff2da;color:#bf7a15}.dash2-sla-pill.critical{background:#fee9e9;color:#d03a3a}.dash2-empty-row{text-align:center!important;color:#6f82a3!important;padding:18px!important}.services-page{gap:16px}.services-shell{display:grid;gap:16px}.services-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.services-title-wrap{display:grid;gap:4px}.services-title-wrap h2{font-size:clamp(2rem,2.6vw,2.35rem);color:#142849}.services-title-wrap span{color:#5f7392;font-size:1rem;font-weight:700}.services-head-actions{display:inline-flex;align-items:flex-end;justify-content:flex-end;gap:10px;flex-wrap:wrap}.services-date-filter{display:grid;gap:5px;color:#607490;font-size:.78rem;font-weight:800}.services-date-filter input,.services-date-filter select,.services-form-card input,.services-form-card select,.services-form-card textarea{border:1px solid #cbd8eb;border-radius:10px;background:#fff;color:#21385a;font:inherit;min-height:42px;padding:9px 11px;outline:none}.services-date-filter input:focus,.services-date-filter select:focus,.services-form-card input:focus,.services-form-card select:focus,.services-form-card textarea:focus{border-color:#3f77e8;box-shadow:0 0 0 3px #3f77e824}.services-icon-btn,.services-save-btn,.services-text-btn,.services-row-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:10px;font:inherit;font-size:.9rem;font-weight:800;cursor:pointer}.services-icon-btn svg,.services-save-btn svg,.services-text-btn svg,.services-row-btn svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:0 0 auto}.services-icon-btn{min-height:42px;border:1px solid #d4def0;background:#fff;color:#2c5fd2;padding:9px 14px}.services-icon-btn:hover{background:#f3f7ff}.services-icon-btn.services-chart-toggle{border-color:#1f59cf;background:linear-gradient(180deg,#2f74f2,#1d57c9);color:#fff}.services-icon-btn.services-chart-toggle:hover{background:linear-gradient(180deg,#3a7df4,#2360d5)}.services-icon-btn.services-chart-toggle.active{border-color:#d4def0;background:#fff;color:#2c5fd2}.services-icon-btn.services-chart-toggle.active:hover{background:#f3f7ff}.services-icon-btn:disabled,.services-save-btn:disabled,.services-row-btn:disabled{opacity:.56;cursor:not-allowed}.services-stats-row{display:grid;grid-template-columns:.7fr 1.2fr 1fr;gap:10px}.services-stat-card{min-height:88px;border:1px solid #dbe4f3;border-radius:12px;background:#fff;padding:13px 15px;display:grid;gap:3px;align-content:center;box-shadow:0 8px 22px #162c4f0d}.services-stat-card small{color:#71839e;font-size:.74rem;font-weight:900;letter-spacing:.05em;text-transform:uppercase}.services-stat-card strong{color:#1d365c;font-size:1.45rem;line-height:1.1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.services-stat-card.total strong{color:#246adf;font-size:2.1rem}.services-stat-card span{color:#637894;font-size:.88rem;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.services-chart-card{width:100%;border:1px solid #d8e2f1;border-radius:14px;background:#fff;box-shadow:0 8px 20px #162e520f;padding:14px;display:grid;gap:10px}.services-chart-card header{display:flex;align-items:center;justify-content:space-between;gap:12px}.services-chart-card header>div:first-child{display:grid;gap:3px}.services-chart-card h3{color:#1b3158;font-size:1.3rem}.services-chart-subtitle{color:#6a7f9e;font-size:.84rem;font-weight:800}.services-chart-meta,.services-chart-legend{display:inline-flex;align-items:center;gap:14px}.services-chart-legend span{color:#567097;font-size:.88rem;font-weight:700;display:inline-flex;align-items:center;gap:6px}.services-chart-legend i{width:13px;height:4px;border-radius:999px;background:#2f74f2;display:inline-block}.services-chart-total{min-width:44px;min-height:34px;border-radius:10px;background:#edf4ff;color:#2768d7;display:inline-flex;align-items:center;justify-content:center;font-size:1.08rem}.services-chart-shell{overflow-x:auto;padding-top:8px}.services-chart-viewport{position:relative;min-height:334px}.services-line-chart{width:100%;height:300px;display:block;overflow:visible}.services-chart-area{fill:url(#services-open-area)}.services-chart-month-labels{position:absolute;left:0;right:0;top:314px;height:20px;pointer-events:none}.services-chart-month-labels span{position:absolute;color:#061b3f;font-size:.95rem;font-weight:800;text-align:center;transform:translate(-50%);white-space:nowrap}.services-main-grid{display:grid;grid-template-columns:minmax(280px,390px) minmax(0,1fr);align-items:start;gap:14px}.services-form-card,.services-list-card{border:1px solid #d9e4f5;border-radius:14px;background:#fff;box-shadow:0 8px 22px #162c4f0f}.services-form-card{padding:16px;display:grid;gap:13px}.services-form-card header,.services-list-card header{display:flex;align-items:center;justify-content:space-between;gap:12px}.services-form-card h3,.services-list-card h3{color:#1f385e;font-size:1rem}.services-form-card label{display:grid;gap:6px;color:#516985;font-size:.86rem;font-weight:800}.services-form-card textarea{min-height:150px;line-height:1.45;resize:vertical}.services-save-btn{min-height:44px;border:1px solid #2272d5;background:linear-gradient(180deg,#2f87e7,#2067c4);color:#fff;padding:10px 16px}.services-save-btn:hover{filter:brightness(1.03)}.services-text-btn{border:1px solid #d5deec;background:#f7faff;color:#405a7d;min-height:32px;padding:6px 10px;font-size:.78rem}.services-list-card{padding:16px;display:grid;gap:12px;align-content:start}.services-list-card header span{border:1px solid #dbe5f4;border-radius:999px;background:#f5f9ff;color:#5c7394;font-size:.78rem;font-weight:800;padding:5px 10px}.services-empty-text,.services-empty-state p{color:#6d82a1;font-size:.94rem}.services-empty-state{border:1px solid #d9e4f5;border-radius:14px;background:#fff;padding:18px;display:grid;gap:6px}.services-empty-state h2{color:#142849}.services-record-list{display:grid;gap:10px;align-content:start}.services-record-card{border:1px solid #e1e9f6;border-radius:12px;background:#fbfdff;padding:13px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:start}.services-record-content{display:grid;gap:8px;min-width:0}.services-record-content>div{display:grid;gap:2px}.services-record-content strong{color:#223d65;font-size:.96rem;overflow-wrap:anywhere}.services-record-content small{color:#71829b;font-size:.78rem;font-weight:800}.services-record-content p{color:#3f5069;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.services-record-actions{display:inline-flex;align-items:center;gap:7px}.services-row-btn{width:34px;height:34px;border:1px solid #cddcf4;background:#fff;color:#2d65d4}.services-row-btn:hover{background:#f1f6ff}.services-row-btn.danger{border-color:#f0c7c7;color:#c94242}.services-row-btn.danger:hover{background:#fff4f4}@media(max-width:1360px){.dash2-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dash2-insights-grid{grid-template-columns:1fr}}@media(max-width:1180px),(max-width:1360px)and (orientation:portrait){.dash2-main-grid{grid-template-columns:1fr}.dash2-toolbar{align-items:stretch;flex-direction:column}.services-main-grid,.services-stats-row{grid-template-columns:1fr}.dash2-filter-grid{width:100%;min-width:0;grid-template-columns:repeat(2,minmax(0,1fr))}.dash2-actions{width:100%;display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}.dash2-btn{width:100%;justify-content:center;min-width:0}.dash2-chart-card{padding:16px}.dash2-chart-card header{align-items:flex-start;flex-direction:column}.dash2-chart-scroll{overflow-x:hidden}.dash2-chart-viewport{min-width:100%!important}.dash2-ranking-card{border-radius:12px;padding:18px}.dash2-ranking-card header{justify-content:flex-start;align-items:center;min-height:42px}.dash2-ranking-card h3{position:relative;padding-left:46px;font-size:1.08rem;line-height:1.08}.dash2-ranking-card h3:before{content:"🏆";position:absolute;left:0;top:50%;width:34px;height:34px;border-radius:8px;background:#fff3d9;display:inline-flex;align-items:center;justify-content:center;color:#f2a600;font-size:1.04rem;transform:translateY(-50%)}.dash2-ranking-card h3:after{content:"Veja os técnicos com mais chamados finalizados";display:block;margin-top:4px;color:#6c7da0;font-size:.72rem;font-weight:800;line-height:1.1}.dash2-ranking-list{gap:10px;margin-top:16px}.dash2-ranking-row{position:relative;overflow:hidden;min-height:64px;padding:9px 12px 9px 16px;grid-template-columns:28px 56px 28px minmax(84px,.55fr) minmax(130px,1fr) 64px;grid-template-areas:"pos avatar emote name bar value";gap:10px;border-color:#e5ebf4;border-radius:10px;box-shadow:0 8px 18px #162e520f}.dash2-ranking-row:before{content:"";position:absolute;inset:0 auto 0 0;width:5px;border-radius:10px 0 0 10px;background:#8ea3c5}.dash2-ranking-row:nth-child(1):before{background:#f6b516}.dash2-ranking-row:nth-child(2):before{background:#aeb9cc}.dash2-ranking-row:nth-child(3):before{background:#c9733a}.dash2-ranking-row:hover{box-shadow:0 10px 22px #162e5217;transform:translateY(-1px)}.dash2-rank-pos{grid-area:pos;width:24px;height:24px;font-size:.76rem}.dash2-rank-avatar{grid-area:avatar;width:50px;height:50px}.dash2-rank-emote{grid-area:emote;width:24px;height:24px;font-size:1.12rem}.dash2-rank-name{grid-area:name;color:#0d2c58;font-size:.86rem;font-weight:800}.dash2-rank-bar{grid-area:bar;height:8px;background:#e3f4ea}.dash2-ranking-row strong{grid-area:value;justify-self:end;display:grid;gap:3px;color:#0e2d5c;font-size:1.06rem;line-height:1;text-align:center}.dash2-ranking-row strong:before{content:"FINALIZADOS";color:#6c7da0;font-size:.56rem;font-weight:900;letter-spacing:.03em;line-height:1}.dash2-table-shell{max-width:100%;overflow-x:hidden}.dash2-table{min-width:0;table-layout:fixed}.dash2-table th,.dash2-table td{padding-left:8px;padding-right:8px;font-size:.8rem}.dash2-table th{font-size:.68rem}.dash2-table th:nth-child(1),.dash2-table td:nth-child(1){width:64px}.dash2-table th:nth-child(2),.dash2-table td:nth-child(2),.dash2-table th:nth-child(3),.dash2-table td:nth-child(3){width:110px}.dash2-table th:nth-child(5),.dash2-table td:nth-child(5){width:126px}.dash2-table th:nth-child(6),.dash2-table td:nth-child(6),.dash2-table th:nth-child(7),.dash2-table td:nth-child(7){width:118px}.dash2-table .dash2-sla-col{display:none}}@media(max-width:860px){.dash2-shell{padding:14px}.dash2-header{flex-direction:column;align-items:flex-start}.dash2-toolbar{flex-direction:column;align-items:stretch}.dash2-filter-grid{grid-template-columns:1fr}.dash2-actions{width:100%;grid-template-columns:1fr}.dash2-btn{flex:1;justify-content:center}.services-head,.services-head-actions,.services-chart-card header,.services-form-card header,.services-list-card header{align-items:stretch;flex-direction:column}.services-head-actions,.services-icon-btn{width:100%}.services-icon-btn,.services-save-btn{justify-content:center}.services-record-card{grid-template-columns:1fr}.services-record-actions{justify-content:flex-end}.dash2-kpi-grid{grid-template-columns:1fr}.dash2-operational-row{grid-template-columns:1fr;gap:10px}.dash2-ranking-card{padding:14px}.dash2-ranking-row{min-height:60px;padding:8px 10px 8px 14px;grid-template-columns:26px 52px 24px minmax(70px,.62fr) minmax(84px,1fr) 56px;gap:7px}.dash2-rank-avatar{width:48px;height:48px}.dash2-rank-emote{font-size:1rem}.dash2-ranking-row strong{justify-self:end;font-size:.96rem}}@media(max-width:520px){.dash2-ranking-card h3{font-size:1rem}.dash2-ranking-card h3:after{font-size:.68rem}.dash2-ranking-row{grid-template-columns:26px 46px 22px minmax(0,1fr) 54px;grid-template-areas:"pos avatar emote name value" "pos avatar emote bar value";gap:6px}.dash2-rank-avatar{width:44px;height:44px}.dash2-rank-name{align-self:end}.dash2-rank-bar{align-self:start}.dash2-ranking-row strong:before{font-size:.5rem}}@container dashboard (max-width: 1220px){.dash2-toolbar{grid-template-columns:1fr}.dash2-actions{width:100%;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));justify-self:stretch}.dash2-kpi-grid,.dash2-insights-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dash2-insight-card.status{grid-column:1 / -1}.dash2-main-grid{grid-template-columns:1fr}.dash2-ranking-row{grid-template-columns:auto auto auto minmax(120px,.6fr) minmax(180px,1fr) auto}}@container dashboard (max-width: 820px){.dash2-header{align-items:flex-start;flex-direction:column}.dash2-header-meta{width:100%;justify-content:flex-start}.dash2-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dash2-insights-grid{grid-template-columns:1fr}.dash2-insight-card.status{grid-column:auto}.dash2-chart-card,.dash2-ranking-card,.dash2-table-card{padding:14px}.dash2-table-shell{max-width:100%;overflow-x:auto}.dash2-table{min-width:980px;table-layout:auto}.dash2-table .dash2-sla-col{display:table-cell}}@container dashboard (max-width: 620px){.dash2-title-wrap h2{font-size:1.55rem}.dash2-live-status,.dash2-header-meta time{width:100%;justify-content:center}.dash2-filter-grid,.dash2-actions,.dash2-kpi-grid{grid-template-columns:1fr}.dash2-kpi-card.total{padding-right:120px}.dash2-kpi-sparkline{width:108px}.dash2-operational-row{grid-template-columns:1fr}.dash2-chart-scroll{overflow-x:auto}.dash2-chart-viewport{min-width:720px!important}.dash2-ranking-row{grid-template-columns:26px 46px 22px minmax(0,1fr) 54px;grid-template-areas:"pos avatar emote name value" "pos avatar emote bar value"}.dash2-table-shell{overflow:visible;border:0}.dash2-table,.dash2-table tbody,.dash2-table tr,.dash2-table td{display:block;width:100%}.dash2-table{min-width:0}.dash2-table thead{display:none}.dash2-table tbody{display:grid;gap:10px}.dash2-table tbody tr{overflow:hidden;border:1px solid #dce6f5;border-radius:12px;background:#fff}.dash2-table tbody td{min-height:38px;padding:8px 10px;border-bottom:1px solid #edf2f8;display:grid;grid-template-columns:104px minmax(0,1fr);gap:10px;align-items:center;white-space:normal;overflow-wrap:anywhere}.dash2-table tbody td:before{content:attr(data-label);color:#7083a1;font-size:.68rem;font-weight:850;letter-spacing:.04em;text-transform:uppercase}.dash2-table tbody td:last-child{border-bottom:0}.dash2-table .dash2-subject-cell{max-width:none}.dash2-table .dash2-sla-col{display:grid}.dash2-empty-row{display:block!important}.dash2-empty-row:before{content:none!important}}.dash2-toolbar:not(:has(.dash2-filter-grid)){grid-template-columns:1fr}.dash2-toolbar:not(:has(.dash2-filter-grid)) .dash2-actions{justify-self:end}.maintenance-main-grid{grid-template-columns:minmax(300px,410px) minmax(0,1fr)}.maintenance-stats-row{grid-template-columns:minmax(300px,410px) repeat(2,minmax(0,1fr));gap:14px}.maintenance-printer-grid,.maintenance-date-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));column-gap:18px;row-gap:10px}.maintenance-printer-grid label,.maintenance-date-grid label{min-width:0}.maintenance-form-card input,.maintenance-form-card textarea{width:100%;min-width:0;max-width:100%}.maintenance-attachment-field{display:grid;gap:9px;border:1px dashed #b9cbe3;border-radius:11px;background:#f8fbff;padding:12px}.maintenance-attachment-heading{display:grid;gap:3px}.maintenance-attachment-heading>span{color:#253f66;font-size:.86rem;font-weight:900}.maintenance-attachment-heading small,.maintenance-existing-attachment-note{color:#6b7f99;font-size:.74rem;line-height:1.35}.maintenance-upload-button{min-height:40px;border:1px solid #b8cae2;border-radius:9px;background:#fff;color:#285789;display:flex;align-items:center;justify-content:center;padding:9px 12px;font-size:.82rem;font-weight:900;cursor:pointer}.maintenance-upload-button:hover{border-color:#7299c9;background:#f1f7ff}.maintenance-upload-button input{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;clip-path:inset(50%)}.maintenance-selected-files{display:grid;gap:6px}.maintenance-selected-file{min-width:0;border:1px solid #d6e2f1;border-radius:8px;background:#fff;display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:8px;padding:7px 8px 7px 10px}.maintenance-selected-file>span{color:#354c6d;font-size:.78rem;font-weight:800;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.maintenance-selected-file small{color:#75869d;font-size:.7rem}.maintenance-selected-file button{width:25px;height:25px;border:0;border-radius:7px;background:#fff0f0;color:#ba3737;font-size:1rem;font-weight:900;cursor:pointer}.maintenance-record-list{display:grid;gap:12px;align-content:start}.maintenance-printer-card{border:1px solid #d7e3f4;border-radius:12px;background:#fff;padding:13px;display:grid;gap:12px}.maintenance-printer-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.maintenance-printer-head>div{display:grid;gap:3px;min-width:0}.maintenance-printer-head strong{color:#193761;font-size:1.04rem;overflow-wrap:anywhere}.maintenance-printer-head small{color:#637894;font-size:.82rem;font-weight:800}.maintenance-history-list{display:grid;gap:10px}.maintenance-history-item{border:1px solid #e1e9f6;border-radius:11px;background:#fbfdff;padding:12px;display:grid;gap:10px}.maintenance-record-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.maintenance-record-top>div{display:grid;gap:3px;min-width:0}.maintenance-record-top strong{color:#223d65;font-size:1rem;overflow-wrap:anywhere}.maintenance-record-top small{color:#71829b;font-size:.8rem;font-weight:800}.maintenance-status-pill{border-radius:999px;padding:6px 10px;font-size:.74rem;font-weight:900;white-space:nowrap}.maintenance-status-pill.sent{background:#fff2da;color:#b76b0c}.maintenance-status-pill.returned{background:#def7e8;color:#17864c}.maintenance-record-meta{display:flex;gap:8px;flex-wrap:wrap}.maintenance-record-meta span{border:1px solid #dce7f5;border-radius:999px;background:#f5f9ff;color:#607895;padding:5px 9px;font-size:.76rem;font-weight:800}.maintenance-history-item p{color:#3f5069;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.maintenance-attachments{display:grid;gap:8px}.maintenance-attachments>strong{color:#314b70;font-size:.8rem}.maintenance-attachment-gallery{display:grid;grid-template-columns:repeat(auto-fill,minmax(145px,1fr));gap:8px}.maintenance-attachment-card{min-width:0;border:1px solid #dbe5f2;border-radius:9px;background:#fff;overflow:hidden}.maintenance-attachment-card>a:first-child{height:96px;display:block;background:#edf3fa}.maintenance-attachment-card img{width:100%;height:100%;display:block;object-fit:cover}.maintenance-attachment-card>div{min-width:0;display:grid;gap:2px;padding:7px 8px 4px}.maintenance-attachment-card>div span{color:#354c6d;font-size:.72rem;font-weight:800;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.maintenance-attachment-card>div small{color:#7a8ba1;font-size:.67rem}.maintenance-attachment-download{color:#2865a1;display:block;padding:4px 8px 8px;font-size:.7rem;font-weight:900;text-decoration:none}.maintenance-attachment-download:hover{text-decoration:underline}.maintenance-record-actions{display:flex;align-items:center;justify-content:flex-end;gap:7px;flex-wrap:wrap}.maintenance-form-actions{display:grid;grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);gap:10px}.maintenance-form-actions .services-save-btn,.maintenance-print-btn{min-height:44px;width:100%}.maintenance-return-btn{min-height:34px}@media(max-width:1180px),(max-width:1360px)and (orientation:portrait){.maintenance-main-grid,.maintenance-stats-row{grid-template-columns:1fr}}@media(max-width:860px){.maintenance-printer-grid,.maintenance-date-grid{grid-template-columns:1fr}.maintenance-record-top,.maintenance-printer-head{flex-direction:column}.maintenance-record-actions{justify-content:stretch}.maintenance-record-actions .services-text-btn{flex:1}.maintenance-form-actions{grid-template-columns:1fr}}